Customer Service Officer — Hybrid Role, 9‑Day Fortnight

Tacticall Recruitment; Caboolture; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid work after 6 months

Upskilling & training

Salary packaging options

Health insurance discount

Free flu vaccinations

Fitness Passport program

Counselling service

Mates in Construction program

Parking & transit access

Job summary

City of Moreton Bay is seeking a Customer Service Officer based primarily in Caboolture with rosters to Strathpine and Redcliffe. This permanent full-time role offers a hybrid work arrangement after six months, a base salary of AU$79,779.27 per year plus 12% super, and a 9-day fortnight after induction.

You will handle customer enquiries across call centre and service centres, contributing to efficient responses, accurate transactions and policy compliance while supporting team development and a

Qualifications

• Experience in customer service environments is preferred.
• Strong communication and interpersonal skills.
• Ability to navigate multiple systems and meet deadlines.

Responsibilities

• Provide accurate responses to customer enquiries and issues.
• Process applications and complete financial transactions.
• Ensure compliance with policies and service standards.
• Develop procedures and advocate for customer-focused improvements.
• Support team capability and foster a positive work environment.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Job description

City of Moreton Bay is seeking a Customer Service Officer based primarily in Caboolture with rosters to Strathpine and Redcliffe. This permanent full-time role offers a hybrid work arrangement after six months, a base salary of AU$79,779.27 per year plus 12% super, and a 9-day fortnight after induction.

You will handle customer enquiries across call centre and service centres, contributing to efficient responses, accurate transactions and policy compliance while supporting team development and a