Customer Service Officers (Contact Centre)

Tacticall Recruitment; Caboolture; Hybrid; AUD 72,000 - 88,000; Full time

Benefits offered by this job

9-day fortnight

Hybrid work after 6 months

Upskilling & training

Salary packaging options

Health insurance discount

Free flu vaccinations

Fitness Passport program

Counselling service

Mates in Construction program

Parking & transit access

Job summary

City of Moreton Bay is seeking a Customer Service Officer based primarily in Caboolture with rosters to Strathpine and Redcliffe. This permanent full-time role offers a hybrid work arrangement after six months, a base salary of AU$79,779.27 per year plus 12% super, and a 9-day fortnight after induction.

You will handle customer enquiries across call centre and service centres, contributing to efficient responses, accurate transactions and policy compliance while supporting team development and a

Qualifications

• Experience in customer service environments is preferred.
• Strong communication and interpersonal skills.
• Ability to navigate multiple systems and meet deadlines.

Responsibilities

• Provide accurate responses to customer enquiries and issues.
• Process applications and complete financial transactions.
• Ensure compliance with policies and service standards.
• Develop procedures and advocate for customer-focused improvements.
• Support team capability and foster a positive work environment.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Job description

Join City of Moreton Bay as a Customer Service Officer, and help support, shape and enhance our communities for today and tomorrow.

As a Customer Service Officer, you will provide customers with positive service experiences through quality and efficient responses to their enquiries, issues, requests and applications via the Council's Call Centre, Customer Service Centres and electronic contacts.

Primarily based in Caboolture but rostered to work from our Customer Service Centres at Strathpine and Redcliffe as required to support service delivery.

There has never been a better time to join this dedicated team in a permanent, full-time capacity in a high-volume service-based role where you will:

• Undertake the provision of accurate and appropriate responses to customer enquiries and issues.
• Compile requests for action by Council departments, process applications and complete financial transactions.
• Ensure compliance with relevant Council and Customer Services policies, practices, procedures and service standards.
• Provide input into the development of departmental procedures and processes, advocating for the customer and supporting continual improvement and efficiency.
• Assist with developing the capability and capacity within the team and contribute to a positive working environment.

About you

We are looking to leverage your exceptional customer service, people and relationship skills and willingness to contribute to a positive work environment. Naturally, you will be a reliable, engaging and conscientious individual who can think on their feet, learn quickly and navigate multiple systems with ease.

You will thrive in a fast-paced and rewarding role which requires your high attention to detail, communication skills and a commitment to achieving personal and team goals.

You bring well-developed time management skills and the ability to work in a structured work environment while still adapting to change, managing conflicting priorities and deadlines with ease, while maintaining a strong focus on working as part of a team and the broader organisation.

You have experience working with complex information, solving problems and resolving conflict, and previous Contact Centre experience is desirable but not essential.

What is on offer:

• Permanent / 12 Month Max Term Contract Full-time roles with the opportunity to work a 9-day fortnight after induction
• Great work hours with shifts between 8.15am and 5.00pm, Monday to Friday
• The opportunity to work from home in a hybrid environment, after a six-month period
• Comprehensive product and systems training with ongoing upskilling and development
• Regular feedback and coaching so you can achieve your professional and personal goals
• A commencement date of Monday, 11 January 2027
• An attractive commencement salary of $79,779.27 pa + 12% super

Please note that, due to the nature of the role, you may be required to work outside of the business hours listed above in order to support the community during significant events such as adverse weather, as needed.

You’ll also enjoy a range of other benefits:

• Advance your skills and career through our Study, Training And Research Scheme (STARS).
• Make your pay go further with salary packaging options on novated leases, superannuation payments, smartphones and devices.
• Prioritise your health and wellbeing with discounted health insurance, free annual flu vaccinations and our Fitness Passport Program.
• Get support when you and your family need it most with our 24/7 confidential counselling service and Mates in Construction program.
• Our offices have local parking and are close to public transport networks, making for an easy commute.

TactiCall Recruitment Service have been engaged by the Council and the Contact Centre to undertake recruitment activities and shortlisting, including interviews, aptitude testing, work sample assessments and references. Should you wish to find out more about this role, please contact their office on 07 3831 6333 during office hours.

As part of the recruitment process, applicants will be required to undergo a National Criminal History Check and other pre-employment screening.

Why City of Moreton Bay?

What you do with your life matters. It's the same with your career.

We're the third-largest council in Australia and one of the fastest-growing areas. As Australia's newest city, we're building something that's never been done before: a new kind of city, inspired and empowered by a new kind of council.

This is your opportunity to develop skills and experience in a truly unique place, at a truly unique point in time.

At City of Moreton Bay, we're focused on the vital work we do today. But we're also focused on the future. On what can be - for our city, our Council and your career.

Here’s what you’ll love about a career with us:

See it.

To build a city of the future, first, you have to see it. The polycentric city we're building will bring greater prosperity, sustainability and affordability to our city. This is your chance to contribute to something that's never been done before.

Shape it.

You’ll get hands-on in a rewarding career, serving and strengthening our communities for today and tomorrow. Our work is diverse, interesting, and it matters - and it's yours to shape and own.

Live it.

Contribute to the city you and your family want to live in and enjoy the lifestyle you deserve. And if you don't live here, you'll still find pride and connection in so many ways with our successful, resilient team.

Ready for a career that matters?

Join City of Moreton Bay and help shape our city of the future.

Your Future City.

See it. Shape it. Live It.

City of Moreton Bay extends across the traditional lands of the Jinibara, Kabi Kabi, and Turrbal peoples, and we acknowledge and pay respects to our Traditional Custodians. We believe diversity of thought, background and experience creates better outcomes for our people and communities, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all ages, genders, abilities and cultural backgrounds.

*This job advertisement will close on Sunday, 8 November at 5:00 pm. No applications submitted after this time will be considered*