Customer Service Officer — Govt, Flexible Hours, Adelaide

Child Protection; Adelaide; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Paid Parental and Partner Leave

Salary Packaging

Health and Fitness Perks

Wellbeing Support

Recognition and Growth

Descripción de la vacante

The Department for Child Protection (DCP) in Adelaide is seeking a Customer Service Officer to be the first point of contact in the Complaints and Feedback Management Unit. Based in the Adelaide CBD, you will handle enquiries with professionalism and care to support a responsive state government service.

You will manage high volumes of inquiries, provide clear information, and contribute to improvements in customer service and records management, while assisting with front-desk duties as

Formación

• Experience delivering high-quality customer service and administrative support.
• Strong eye for detail and accuracy, following established processes.
• Sound interpersonal skills and ability to build relationships with stakeholders.
• Confident written and spoken communication, with emphasis on accuracy and timeliness.
• Skilled in using a range of computer applications and systems.

Responsabilidades

• Manage a high volume of correspondence and enquiries, working independently and meeting timeframes.
• Provide clear advice, information and referrals to help people navigate enquiries.
• Prioritise feedback to determine the right pathway and need for escalation.
• Contribute to continuous improvement across customer service and records management.
• Assist with Office of the Chief Executive reception duties and day-to-day operations.

Conocimientos

Customer service

Administrative support

Attention to detail

Interpersonal skills

Written communication

Verbal communication

Computer skills

Herramientas

CRM systems

Office software

Descripción del empleo

The Department for Child Protection (DCP) in Adelaide is seeking a Customer Service Officer to be the first point of contact in the Complaints and Feedback Management Unit. Based in the Adelaide CBD, you will handle enquiries with professionalism and care to support a responsive state government service.

You will manage high volumes of inquiries, provide clear information, and contribute to improvements in customer service and records management, while assisting with front-desk duties as