CUSTOMER SERVICE OFFICER

Department of Human Services SA; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Job summary

Department of Human Services SA is seeking two Customer Service Officers to join the Disability and Specialised Services team in Adelaide. You will be the first point of contact, handling enquiries, guiding clients and families, and helping people access the right supports with empathy and professionalism.

National Police Check and Screening Check may apply; some out of hours work and cross-location work across Adelaide and Daw Park are possible.

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to resolve enquiries and issues with empathy.

Responsibilities

• Serve as first point of contact for clients, families and community members.
• Respond to enquiries and complaints, guiding people to appropriate services.
• Use customer management systems to track and manage inquiries with confidentiality.
• Build positive relationships and support colleagues to deliver outcomes.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM systems

Job description

Department of Human Services SA - Adelaide SA

• Purposeful work that contributes to supporting people with disability to lead their best lives

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Disability and Specialised Services (DaSS) Division delivers essential support to South Australians through high-quality NDIS services, sector reform, inclusion-focused policy. We provide direct disability supports through Supported Independent Living, and specialised care through our Disability, Clinical and Quality Services, as well as Aged Care Projects. Our work is strengthened by Corporate and Engagement teams, ensuring strong governance, collaboration and positive outcomes for people we support.

We're looking for two experienced, friendly and customer-focused Customer Service Officers to join our Disability and Specialised Services team.

As a welcoming first point of contact, you will support clients, families, representatives, and community members by providing information, responding to enquiries, complaints and helping people access the right services and supports. Whether by phone, email or through our customer management systems, you'll deliver high-quality customer service with empathy, professionalism and care.

This role is ideal for someone who enjoys building positive relationships, solving problems and helping people navigate services with confidence. You'll work closely with colleagues and stakeholders to ensure enquiries are managed professionally, confidentially and with a focus on achieving positive outcomes.

If you're a great communicator who genuinely enjoys helping people and takes pride in delivering exceptional customer service, we'd love to hear from you.

Special Conditions

National Police Check required. Employment-related Screening Check required. Some out of hours work may be required. The positions may work across two locations - Adelaide and Daw Park.

Attachments:

Role Description - Customer Services Officer - ASO3.pdf

Contact Us

Enquiries to Merindah Ward

0477 866 ***

Diversity And Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring thefull diversity of the communities we serve are represented in our workforce, including Aboriginal and TorresStrait Islander people, people with disability and/or neurodivergence, young people, older people,culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require assistance with this process,please contact us at **************@sa.gov.au and a member of the team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring toour workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/orneurodivergent people to thrive in.