CUSTOMER SERVICE OFFICER

Child Protection; Adelaide; Sur place; AUD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible working options

Paid Parental and Partner Leave

Salary Packaging

Health and Fitness Perks

Wellbeing Support

Recognition and Growth

Résumé du poste

The Department for Child Protection (DCP) in Adelaide is seeking a Customer Service Officer to be the first point of contact in the Complaints and Feedback Management Unit. Based in the Adelaide CBD, you will handle enquiries with professionalism and care to support a responsive state government service.

You will manage high volumes of inquiries, provide clear information, and contribute to improvements in customer service and records management, while assisting with front-desk duties as

Qualifications

• Experience delivering high-quality customer service and administrative support.
• Strong eye for detail and accuracy, following established processes.
• Sound interpersonal skills and ability to build relationships with stakeholders.
• Confident written and spoken communication, with emphasis on accuracy and timeliness.
• Skilled in using a range of computer applications and systems.

Responsabilités

• Manage a high volume of correspondence and enquiries, working independently and meeting timeframes.
• Provide clear advice, information and referrals to help people navigate enquiries.
• Prioritise feedback to determine the right pathway and need for escalation.
• Contribute to continuous improvement across customer service and records management.
• Assist with Office of the Chief Executive reception duties and day-to-day operations.

Connaissances

Customer service

Administrative support

Attention to detail

Interpersonal skills

Written communication

Verbal communication

Computer skills

Outils

CRM systems

Office software

Description du poste

Full-time temporary vacancy until 12 February 2027 with possibility of extension

Enjoy variety across a role with a broad range of responsibilities

Build valuable skills while contributing to a service that matters.

The Office of the Chief Executive is seeking a Customer Service Officer to play a key role in ensuring enquiries and feedback are handled with professionalism, care and efficiency. Based in the Adelaide CBD, you will be the first point of contact in the Complaints and Feedback Management Unit, engaging with both internal and external stakeholders. Your ability to respond accurately and promptly to a diverse range of enquiries will help ensure complaints, compliments and feedback are managed in a responsive and effective way.

This role willsuit someone whois committed todelivering an exceptionalcustomer experience andunderstands the importanceof listening carefullyand communicating withclarity. For theright person, it’san opportunity tomake a meaningfulcontribution while gainingvaluable experience ina state governmentenvironment.

In this role, you will:

• Manage a high volume of correspondence and enquiries, working independently and meeting established timeframes
• Provide clear advice, information and referrals to help people navigate their enquiries
• Prioritise feedback using sound judgement to determine the right pathway and need for escalation
• Contribute to continuous improvement across customer service and records management
• Assist with Officeof the ChiefExecutive reception duties, managing a rangeof enquiries andsupporting day-to-day operations.

About you:

• You haveexperience delivering high-quality customer service and administrative support
• You bringa strong eye for detail and accuracy, with the ability to follow established processes and address errors if they arise
• You demonstratesound interpersonal skills and build positive working relationships with a range of stakeholders
• You communicate confidently, both verbally andin writing, witha focus onaccuracy and timeliness
• You areskilled in using a range of computer applications and systems.

If you bring a calm and considered approach to your work and care about creating a great customer experience, we encourage you to apply.

What’s in it for you – Perks That Matter:

At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
• Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Contact Us

Enquiries to Claire Di Carlo - Manager [phone] [e-mail]

Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.