Empathetic Customer Service Officer - Disability Services

Department of Human Services SA; Adelaide; On-site; AUD 65,000 - 75,000; Full time

Job summary

Department of Human Services SA is seeking two Customer Service Officers to join the Disability and Specialised Services team in Adelaide. You will be the first point of contact, handling enquiries, guiding clients and families, and helping people access the right supports with empathy and professionalism.

National Police Check and Screening Check may apply; some out of hours work and cross-location work across Adelaide and Daw Park are possible.

Qualifications

• Experience in customer service environments.
• Strong communication and interpersonal skills.
• Ability to resolve enquiries and issues with empathy.

Responsibilities

• Serve as first point of contact for clients, families and community members.
• Respond to enquiries and complaints, guiding people to appropriate services.
• Use customer management systems to track and manage inquiries with confidentiality.
• Build positive relationships and support colleagues to deliver outcomes.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM systems

Job description

Department of Human Services SA is seeking two Customer Service Officers to join the Disability and Specialised Services team in Adelaide. You will be the first point of contact, handling enquiries, guiding clients and families, and helping people access the right supports with empathy and professionalism.

National Police Check and Screening Check may apply; some out of hours work and cross-location work across Adelaide and Daw Park are possible.