Customer Service Officer

Hallett Business Services Pty; Adelaide; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site gym

Employee Assistance Program

Growth opportunities

Friendly team environment

Optional uniform

Novated leasing

Resumo da oferta

The Hallett Group is seeking a Customer Service Officer / Builder Liaison to support builders, suppliers and internal teams. You will deliver accurate, timely and professional service in a fast-paced environment, acting as the first point of contact and coordinating delivery stages to ensure a smooth customer experience.

Based in our South Australian operations, this role offers a permanent full-time path or a maternity contract with potential for permanent conversion.

Qualificações

• Versatile background in customer service or similar support roles.
• Clear, confident communication and a warm, professional manner.
• Strong attention to detail with a high level of accuracy.
• Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment.
• Experience in the building or plumbing industry is advantageous, but not essential.
• A positive, 'can do' attitude with the ability to work independently and as part of a team.

Responsabilidades

• Build and maintain strong relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
• Data entry of orders and process quotes
• Answer incoming calls and make outgoing calls
• Coordinate delivery stages and manage timelines with internal and external teams
• Troubleshoot issues and provide practical solutions
• Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience

Conhecimentos

Customer service

Communication

Time management

Multitasking

Attention to detail

Descrição da oferta de emprego

Job Description

ABOUT US

The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.

THE ROLE - CUSTOMER SERVICE OFFICER / BUILDER LIAISON

Based within our Structural & Building Materials division, you will play a key role in supporting builders, suppliers, and internal stakeholders by creating a smooth, stress-free experience by delivering accurate, timely, and professional customer service in a fast-paced environment. Success in this role requires a proactive and detail-focused person who is confident in communication, capable of problem-solving, and able to work collaboratively with our friendly team while managing multiple priorities.

We have a permanent full-time position available as well as a maternity leave contract until June 2027, which has a genuine opportunity for a permanent position for the right candidate.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Build and maintain strong relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
• Data entry of orders and process quotes
• Answer incoming calls and make outgoing calls
• Coordinate delivery stages and manage timelines with internal and external teams
• Troubleshoot issues and provide practical solutions
• Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience

QUALIFICATIONS EXPERIENCE CAPABILITIES

• Versatile background in customer service or similar support roles
• Clear, confident communication and a warm, professional manner
• Strong attention to detail with a high level of accuracy (essential)
• Excellent time management skills, with the ability to multitask and prioritise in a fast-paced environment
• Experience in the building or plumbing industry is advantageous, but not essential
• A positive, 'can do' attitude with the ability to work independently and as part of a team

OUR BENEFITS

• On-site gym at our Dry Creek head office
• Employee Assistance Program to support your health and wellbeing
• Growth opportunities across the business
• Friendly team environment
• Optional uniform available
• Novated leasing available

To find out more about us visit:

Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.