Customer Service Officer - Inbound Call Centre (Concrete Dispatch)

seek.com.au; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Seek is hiring a Customer Service Officer – Concrete Dispatch to join our inbound call centre. In this fast-paced role, you will manage inbound enquiries, coordinate concrete orders and deliveries, and liaise with Sales, Credit and Operations to ensure accurate processing.

The ideal candidate has 3+ years in customer service or a call centre, excellent communication, strong attention to detail, and the ability to stay calm and solution-focused under pressure.

Qualifications

• 3+ years in customer service or call centre required.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Calm, solution-focused under pressure.
• Experience in dispatch, logistics or manufacturing preferred.
• Full working rights in Australia.

Responsabilités

• Handle inbound customer calls and enquiries professionally.
• Accurately process and manage concrete orders.
• Schedule and coordinate deliveries to meet customer requirements.
• Liaise with internal teams (Sales, Credit, Operations).
• Enter and maintain information across multiple software systems.
• Monitor orders and respond to changes or issues.
• Troubleshoot delivery issues in real time.
• Build strong relationships with customers and stakeholders.

Connaissances

Call centre experience

Communication

Attention to detail

Calm under pressure

Problem solving

Multitasking

Dispatch/Logistics

Australian work rights

Description du poste

Customer Service Officer - Inbound Call Centre (Concrete Dispatch)

Join a growing team where great customer service keeps Australia’s construction industry moving

To be successful in this role, you’ll have proven call centre experience

Concrete Dispatch Call Centre | Full-Time

Do you thrive in a fast-paced environment where every day brings something different? Are you a confident communicator who enjoys helping customers and solving problems?

Join a trusted Australian construction supplier with over 75 years of industry leadership and become part of our busy Concrete Dispatch Call Centre team.

About the Role

As a Customer Service Officer – Concrete Dispatch, you’ll be at the centre of the action, managing inbound customer enquiries and coordinating concrete orders and deliveries.

Working closely with customers and internal teams, you’ll play an important role in ensuring orders are processed accurately and deliveries run smoothly.

This is an ideal opportunity for someone who enjoys a fast-paced environment, can think on their feet and takes pride in providing exceptional customer service.

Key Responsibilities

• Handle inbound customer calls and enquiries professionally and efficiently
• Accurately process and manage concrete orders
• Schedule and coordinate deliveries to meet customer requirements
• Liaise with internal teams, including Sales Representatives, Credit and Operations
• Enter and maintain accurate information across multiple software systems
• Monitor orders and respond quickly to changes or unexpected issues
• Troubleshoot and resolve customer and delivery issues in real time
• Build strong working relationships with customers and internal stakeholders

What You’ll Bring:

We’re looking for someone who is confident, organised and enjoys working in a high-volume environment.

• Minimum 3+ years’ experience in a customer service or call centre environment
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• The ability to remain calm and solution-focused under pressure
• Strong problem-solving and multitasking skills
• Confidence using multiple computer systems and software platforms
• A genuine commitment to providing excellent customer service
• Experience in dispatch, logistics, transport, parts, manufacturing or a similar fast-paced industry is mandatory
• Full working rights in Australia

Hours:

• Monday–Friday: Rotating shifts between 6:00am–5:30pm
• Saturday: Mandatory shift from 6:00am–1:00pm

Why Join Us?

This is more than just answering calls. You’ll become an important part of a valued team that keeps customer orders moving and supports the delivery of concrete to construction projects across Australia.

You’ll enjoy working in a supportive, team-oriented environment where your communication skills, initiative and ability to solve problems are valued.

If you’re looking for a role where you can use your customer service skills in a fast-moving and rewarding environment, we’d love to hear from you.