Customer Service Agent

Heidelberg Materials Australia; Perth; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Salary Sacrifice Program

Learning and Development Opportunities

Paid Parental and Grandparent Leave

Discounted Concrete & Quarry Products

Novated Leasing

Health and Well-being Programs

Car Hire Discounts

Electronics Discounts

Job summary

Heidelberg Materials Australia seeks dedicated individuals for a Customer Service role in Rivervale. You’ll provide exceptional customer service while managing orders for concrete and aggregate products, with supportive training provided.

Ideal candidates should have a passion for helping others, resilience, and effective problem-solving skills. The company offers competitive benefits including salary sacrifice options, learning opportunities, and discounted products.

Qualifications

• Passion for customer service and delivering high-quality assistance.
• Effective management of customer calls and orders.
• Adaptable and resilient in a dynamic environment.

Responsibilities

• Deliver high-level customer service to clients.
• Handle inbound calls related to concrete and aggregate products.
• Manage and process customer orders efficiently.

Skills

Customer service

Problem solving

Resilience

Communication

Job description

The Role

Reporting directly to the Customer Service Agent | Rivervale, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About The Role

• You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.
• Handle a range of inbound customer calls from around Western Australia.
• Effectively manage customer orders for concrete and aggregate products
• Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.

Background, Skills, And Experience Required

• Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.
• Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!
• Resilience - Tackle every new challenge with calm composure
• Curious - Work with our internal stakeholders to get the most from our network of assets
• Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Our Benefits

• Salary Sacrifice: Take control of your finances by saving on technology, and work-related items through our salary sacrifice program.
• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.

We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.

We are driven by excellence and high performance and together we will shape Australia's construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.