Customer Service Agent

Boral; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

Boral in Adelaide's Norwood is seeking a Customer Solution Agent to join our Concrete Contact Centre on a permanent full-time basis. You will handle orders, provide delivery updates, and support customers with inquiries, ensuring accurate entry into our systems.

The role requires punctual, customer-focused individuals with strong communication, the ability to juggle priorities in a busy environment, and solid computer literacy. Weekdays 8:30am-4:30pm with overtime and Saturday shifts available.

Qualifications

• Punctual, professional and reliable team member.
• Exceptional communication skills to resolve customer issues and capture orders.
• Customer-focused with ability to manage multiple priorities in a high-volume environment.

Responsibilities

• Receive orders and enter them into systems accurately.
• Understand production capabilities of the plant and truck network.
• Monitor deliveries and provide delivery information to customers via tracking systems.
• Build professional relationships with customers and internal teams.

Skills

Punctual

Customer focus

Communication

Prioritisation

Computer literacy

Job description

Your next opportunity

Do you pride yourself on being a reliable, driven and self-motivated individual? Then we want YOU to join our Customer Service team based in our Concrete Contact Centre at Boral Norwood on a Permanent Full-Time basis!

We are seeking a Customer Solution Agent to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will be required to be available for the Monday to Friday 8:30am - 4:30pm with OT opportunities available during the week and on Saturdays from 6-12pm.

Your day will involve:

• Receiving orders and entering them into our systems in a precise and agile manner (with training provided)
• Understand production capabilities of the Boral plant and truck network
• Monitor progress of deliveries and provide delivery information to the customer, using vehicle tracking systems
• Build professional relationships with customers and internal teams.

What are we looking for?

• Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.
• Enthusiasm and customer focused individuals that are willing to be an integral part of a busy contact centre team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders
• Manage competing priorities in a high-volume environment while ensuring customers are provided with exceptional customer service
• Computer literacy

What’s on offer?

• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives

About Boral Concrete

At Boral Concrete, we have more than 200 operational sites across Australia. Rarely a day goes by that you wouldn’t pass one of our batching plants or Agitator trucks. Our people and products have helped enable a variety of residential and commercial projects including Western Sydney International Airport, Crown Sydney and NorthConnex.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.