Customer Service Officer - Community Development Hub (Casual)

City of Playford; Adelaide; On-site; AUD 45,000 - 65,000; Part time

Job summary

City of Playford is seeking a friendly and reliable Community Service Officer for the John McVeity Centre to deliver exceptional customer service and support bookings, events and canteen operations.

You will work across weeknights and weekends in a vibrant community hub, assisting with payments, space setup and general enquiries while contributing to a welcoming environment for patrons and hirers.

Qualifications

• Experience providing a high level of customer service in retail or community centre environment.
• Cash handling experience, including EFTPOS, cash and online transactions.
• Experience working in a community canteen or kiosk environment, including dispensing food and beverages.
• Experience in retail sales and confidence using relevant ICT and booking systems.
• Strong interpersonal skills and the ability to work collaboratively as part of a team.
• The ability to work productively and efficiently with minimal supervision.
• Sound professional judgement and problem-solving skills.
• Retail operations experience is highly regarded.

Responsibilities

• Provide friendly and responsive customer service to JMC customers, hirers and community groups.
• Support front reception duties, venue bookings and customer enquiries.
• Operate the JMC canteen, including preparing and dispensing food and beverages and barista operation.
• Process and reconcile cash and EFT transactions.
• Assist hirers with the set up and pack down of spaces and ensure hire agreements are followed.
• Support a range of sport and recreation activities.
• Respond to customer enquiries, complaints and requests using sound judgement.
• Provide first aid to patrons when required.

Skills

Customer service

Cash handling

Canteen operation

Booking systems

Interpersonal skills

Tools

ICT systems

Job description

Community Service Officer - Community Development Hub

Remuneration: ($39.94 per hour + 25% Casual Loading + Superannuation, if applicable)

Do you love working with people, thrive in a busy community environment and have what it takes to help make every visit to the John McVeity Centre a great one?

Join the team at the John McVeity Centre (JMC), a vibrant community hub where sport, recreation and community activities bring people together.

As a Customer Service Officer, you will be one of the friendly faces of JMC, helping create a welcoming and positive experience for customers, hirers and community groups. From assisting at reception and supporting venue bookings to operating the canteen, processing payments and helping activities run smoothly, you will play an important part in the day-to-day operation of the Centre.

Working predominantly across weeknights and weekends, this is a hands-on and varied casual role suited to someone who enjoys working with people, can confidently take initiative and thrives in a busy community environment.

Why this role?

This is an opportunity to work in a lively community facility where your contribution has an immediate impact on the experience of the people using the Centre.

You will be part of a supportive team while also having the confidence to work independently, use your judgement and respond to whatever the shift brings. Whether you are welcoming a hirer, preparing a space for the next activity, serving customers in the canteen or supporting sport and recreation programs, you will help make JMC a welcoming place for our community.

What you will get to do

• Provide friendly and responsive customer service to JMC customers, hirers and community groups
• Support front reception duties, venue bookings and customer enquiries
• Operate the JMC canteen, including preparing and dispensing food and beverages and barista operation
• Process and reconcile cash and EFT transactions
• Assist hirers with the set up and pack down of spaces and ensure hire agreements are followed
• Support a range of sport and recreation activities
• Respond to customer enquiries, complaints and requests using sound judgement and knowing when to escape
• Provide first aid to patrons when required

What you will bring

You are approachable, reliable and confident working with a diverse range of people. You enjoy being part of a team but are equally comfortable working independently, taking initiative and using sound judgement to solve problems as they arise.

To be successful, you will bring:

• Experience providing a high level of customer service in a retail or community centre environment
• Cash handling experience, including EFTPOS, cash and online transactions
• Experience working in a community canteen or kiosk environment, including dispensing food and beverages
• Experience in retail sales and confidence using relevant ICT and booking systems
• Strong interpersonal skills and the ability to work collaboratively as part of a team
• The ability to work productively and efficiently with minimal supervision
• Sound professional judgement and problem-solving skills
• Retail operations skills and experience will be highly regarded
• Previous experience working in a leisure, sport or community centre will also be highly regarded

What's in it for you?

• A hands-on role where you can make a positive difference to the customer experience
• Working in a vibrant community, sport and recreation environment
• Variety across your shifts and the opportunity to work with a diverse range of people
• A collaborative and supportive team culture
• The opportunity to develop and build experience across customer service, community facilities and recreationCasual work with flexibility across weeknights and weekends

Pre-Employment Requirements

The successful applicants will be required to meet the mandatory requirements outlined in the Position Description, including relevant clearances and training requirements.

Further information on the role accountabilities and requirements can be found in the attached Position Description.

For a confidential discussion or to obtain additional information, please contact Sarah Hunt, Manager - Child & Family Wellbeing on [phone] or by email at [e-mail]

Applications will close at 12:00pm on Friday, 23 October 2026

The City of Playford values diversity and work life balance. If you require any reasonable adjustments to be made to support you in submitting your application including alternative vacancy formats and application options, please refer to the Manager's contact details above. Any information provided will be kept confidential and will only be used to support your access to fully participate in the recruitment process.