Customer Service Officer

Belgravia Health & Leisure Group Pty Ltd; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Job summary

Belgravia Leisure is recruiting for a Customer Service Officer at SA, Adelaide Hills Recreation Centre in Mount Barker. You will handle front-desk duties, cash, POS transactions, and memberships with a friendly, customer-focused approach.

The role supports centre programs, bookings and enrolments while fostering positive relationships with members and visitors. A 7-day roster and casual engagement reflect flexible community service.

Qualifications

• Friendly, energetic work style.
• Computer literacy and familiarity with software.
• Leisure industry experience desirable.
• Current First Aid Certificate required.
• Current CPR Certificate required.
• Police Check.
• Working with Children Check.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Handle cash and operate POS systems.
• Assist with memberships sales and renewals.
• Promote services and process bookings/enrolments.
• Build good relationships with customers.
• Represent the centre positively in public.
• Open/close centre following safety procedures.

Skills

Positive, friendly, helpful and energ*

Computer literacy

Point of sale (POS) systems

Leisure industry experience

First Aid Certificate (CPC/AUS)

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Job description

SA, Adelaide Hills Recreation Centre - Mount Barker 5251

• Great career paths and development with an entrepreneurial organisation
• Casual role - working over a 7 day roster
• Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement