Community Bus Officer- Casual

Marion; Australia; Hybrid; AUD 50,000 - 71,000; Part time

Benefits offered by this job

Casual loading

Superannuation

Job summary

Marion is seeking a Community Bus Officer (Casual) to support older residents in accessing appointments, shopping and social activities via the Community Bus Service. This role is casual/ad hoc with shifts as operational needs arise, reporting to the Ageing Well Coordinator.

Responsibilities include handling enquiries, coordinating volunteers, maintaining rosters and client schedules, and occasional driving duties. A current C Class Licence and Australian work eligibility are required.

Qualifications

• Experience in customer service, administration or community services is desirable.
• Volunteer coordination or transport operations experience is a plus.
• A current C Class Driver's Licence is essential.

Responsibilities

• Liaise with clients and volunteers about enquiries, bookings and transport.
• Answer phone, email and in-person enquiries with high-quality service.
• Maintain client records and service information in Council systems.

Skills

Customer service

Administration

Volunteer coordination

Transport operations

Job description

Job Reference: req45
Employment type: Casual
Applications close: 2 November 2026

COMMUNITY BUS OFFICER (CASUAL)

• Support older residents to stay connected, independent and engaged through a valued community transport service
• Casual ad hoc opportunity
• [$43.66 per hour] + Casual Loading + Super

Are you seeking meaningful work for a smallnumber of hours on an occasional basis? This casual, ad hoc opportunity maysuit you if you have the flexibility to be available for shifts whenoperational needs arise.

Our Community Wellbeing team plays animportant role in helping residents stay active, independent and connected.Through the Community Bus Service, we support older residents to accessappointments, shopping, social activities, libraries, community programs andother essential services that enhance wellbeing and reduce social isolation.

We are seeking a community-minded andcustomer-focused Community Bus Officer to join our team. Whether you haveexperience in customer service, administration, community services, volunteercoordination or transport operations, this could be an opportunity to applyyour skills in a rewarding casual role.

The Role

Reporting to the Ageing Well Coordinator,this role combines customer service, administration, volunteer coordination andoperational support to support the successful delivery of the Community BusService.

As a key point ofcontact for clients and volunteers, you will manage telephone and email enquiries,ensuring community members receive accurate information, responsive support anda positive customer experience. A significant focus of the role is engagingwith volunteers, building positive relationships and providing responsive,ongoing support in person, by phone and email.

In this role you will be:

• Liaising with clients and volunteers regarding service enquiries, bookings and transport requirements.
• Responding to telephone, email and face-to-face enquiries while providing high-quality customer service
• Maintaining accurate client records, and service information within Council systems.
• Preparing and maintaining volunteer rosters, transport run sheets and client schedules to support daily service delivery.
• Working collaboratively with team members, volunteers and stakeholders to achieve positive client outcomes.
• Driving the Community Bus when required.
• Reporting and responding to incidents with timely escalation and follow-up

What Are We Looking For?

This is an excellent opportunity for acandidate who thrives in a customer-focused environment and is committed tosupporting positive outcomes for older residents and the broader community.

Tofulfil the requirements of this position it is essential that you have:

• Availability and flexibility to work casual ad hoc shifts Monday to Friday between 8:00am and 4:30pm, with hours varying in accordance with operational requirements
• A current C Class Driver's Licence.
• The legal right to work in Australia.

The successful candidate will be required to undertake a National Police Clearance and applicable medical assessment.

Confidentialenquiries can be directed to Bridgette Ferguson, Aging Well Coordinator at [e-mail] or 0419 141 521.

The City of Marion encourages applications from Aboriginal and Torres Strait Islanders, people with disabilities, people who are LGBTQIA+, and people who are culturally and linguistically diverse.