Customer Service Officer

Michael Page; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Michael Page is seeking a Customer Service Officer in Sydney to respond to inquiries, process orders, and coordinate with internal teams to ensure smooth order fulfillment. The role emphasizes accurate data handling, timely communications, and proactive problem resolution.

The successful candidate will bring 2–3 years of customer service or order management experience, familiarity with CRM systems, and strong communication skills.

Qualifications

• 2–3 years in a Customer Service, Order Management, or Customer Operations role.
• Strong communication and problem-solving skills.
• Manufacturing, FMCG, or supply chain experience is advantageous.
• Proficiency with CRM systems and Microsoft Office Suite.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Proactive in identifying and resolving customer needs.
• Able to work independently and in a team.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Process orders accurately and ensure timely delivery to customers.
• Collaborate with internal teams to resolve customer issues.
• Maintain accurate records of customer interactions and transactions.
• Monitor and manage customer accounts, including invoicing and payments.
• Provide updates on order status and product availability to customers.
• Identify and elevate recurring issues to relevant departments.
• Support administrative tasks to assist the broader team.

Skills

Customer service

CRM systems

Microsoft Office

Multitasking

Problem solving

Communication

Tools

CRM software

MS Office

Job description

A company based in Macquarie Park operating in the FMCG industry.

Job Description

• Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
• Process orders accurately and ensure timely delivery to customers.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Monitor and manage customer accounts, including invoicing and payments.
• Provide updates on order status and product availability to customers.
• Identify and elevate any recurring issues to the relevant departments for resolution.
• Support administrative tasks as required to assist the broader team.

The Successful Applicant

A successful Customer Service Officer should have:

• Minimum 2-3 year's experience in a Customer Service, Order Management, or Customer Operations role
• Strong communication and problem-solving skills.
• Manufacturing, FMCG, or supply chain experience will be highly regarded.
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
• Attention to detail and ability to manage multiple tasks simultaneously.
• A proactive approach to identifying and resolving customer needs.
• Capability to work effectively both independently and as part of a team.