Customer Service Officer

Adecco Australia Group; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Onsite parking

Full training provided

Immediate start available

Job summary

AFCA is seeking a proactive Customer Service Administrator in Chullora, NSW for a 3-month temporary role. You will handle orders, resolve enquiries and support the team to ensure a positive customer experience, reporting to the Customer Service Manager in a fast-paced environment.

Key duties include processing orders, handling inbound enquiries, maintaining records, and providing general admin support with onsite parking and potential extension.

Qualifications

• Previous customer service or administration experience.
• Confident telephone manner.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data entry accuracy.
• Ability to manage multiple tasks in a busy environment.
• Positive attitude and willingness to learn.
• Intermediate computer skills.

Responsibilities

• Handle inbound customer enquiries via phone and email.
• Process customer orders accurately and efficiently.
• Resolve customer issues and complaints in a professional manner.
• Maintain customer records and documentation.
• Provide administrative support to the customer service team.
• Liaise with internal departments to ensure customer requirements are met.
• Assist with general office administration tasks.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Communication

Education

High school diploma

Tools

MS Office

CRM software

Email tools

Job description

Customer Service Officer | Chullora NSW

Our client within the food distribution industry is seeking a proactive and customer-focused Customer Service Administrator to join their team in Chullora on a temporary basis. This is an excellent opportunity for someone with strong communication skills who enjoys working in a fast-paced environment and providing exceptional customer service.

About the Role

Reporting to the Customer Service Manager, you will play a key role supporting customers and internal stakeholders by managing orders, resolving enquiries and ensuring a positive customer experience. This is a 3-month temporary assignment with the potential for extension.

Hours: Monday to Friday, 9:00am to 5:00pm

Key Responsibilities

• Handle inbound customer enquiries via phone and email
• Process customer orders accurately and efficiently
• Resolve customer issues and complaints in a professional manner
• Maintain customer records and documentation
• Provide administrative support to the customer service team
• Liaise with internal departments to ensure customer requirements are met
• Assist with general office administration tasks

About You

• Previous customer service or administration experience
• Confident telephone manner
• Excellent communication and interpersonal skills
• Strong attention to detail and data entry accuracy
• Ability to manage multiple tasks in a busy environment
• Positive attitude and willingness to learn
• Intermediate computer skills

What\'s on Offer

• Immediate start available
• 3-month temporary assignment with extension potential
• Supportive team environment
• Full training provided
• Onsite parking
• Chullora location

To apply, you would typically follow the employer's standard recruitment process.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Customer Service Officer Department Customer Experience Reports directly to Customer Experience Supervisor Reports InDirectly to Group Customer Experience Manager Number of reporting relationships 2 Employing entity Capital Transport and Logistics Group Pty Ltd authority to act This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager.