Customer Service Officer

TSA Group - Australia; Perth; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Full training

Flexible schedule

Career growth

Perks & gifts

Supportive team

Job summary

TSA Group - Australia is seeking a Customer Service Officer to join our Tier 1 Digital Support team in West Perth. You will assist Australians with essential payments and services from Services Australia, with full-time paid training and ongoing coaching.

You will help customers via self-service portals, building genuine connections, solving problems creatively, and showing empathy to those in need. A rotating roster supports a flexible schedule.

Qualifications

• Integrity: be respectful, open, honest and authentic.
• Tech-savvy: navigate different systems easily and communicate effectively.
• Driven: take on challenges and bounce back stronger.
• Big heart: care deeply about making a positive impact on people’s lives.

Responsibilities

• Represent Services Australia in TSA Group’s Tier 1 Digital Support team.
• Receive full-time, paid comprehensive training in a supportive environment.
• Help customers find information using self-service portals.
• Build connections so every customer feels valued and heard.
• Handle challenges with a creative, solution-focused approach.
• Show empathy and deliver top-notch customer care in every interaction.

Skills

Integrity

Tech-savvy

Smooth talker

Driven

Resilient

Big heart

Availability

Job description

Company Description

Join Our Team at TSA Group - Australia! Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team! We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love; by revolutionizing the way they connect and communicate with brands.

About the Job

As a Customer Service Officer, you'll team up with Services Australia to help everyday Aussies with essential payments and services. From welfare support to Medicare services and emergency assistance, Services Australia makes sure Australians get the help they need in all sorts of situations, like unemployment, illness, and retirement. This is the perfect opportunity for anyone looking to start their journey with an entry level position, we know a new role can be stressful which is why the support will still be there even after you leave training!

Job Description

What You Need to Know About Your New Role

Your Team: You'll represent Services Australia in our Tier 1 Digital Support team.

Training: Get full-time, paid comprehensive training in a super supportive environment.

Helping Customers: Use self-service portals to help customers find the info they need.

Building Connections: Make every customer feel valued and heard with genuine connections.

Creative Problem-Solving: Handle challenges with creativity and a solution-focused approach.

Show Empathy: Support our most vulnerable customers, making a big impact in their lives.

Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied.

Qualifications

What We're Looking For

• Integrity: Be respectful, open, honest, and authentic.
• Tech-Savvy and Smooth Talker: Navigate different systems easily and communicate effectively.
• Driven and Resilient: Take on challenges and bounce back stronger.
• Big Heart: Care deeply about making a positive impact on people's lives.
• Availability: Work within our rotating roster, Monday – Friday, 7 am - 7 pm.
• Location: Full-time role at our office at 31 Troode St. West Perth, near City West Train Station.

Additional Information

Why You’ll Love Working with Us

• #TSAWays: Join a unique culture that’s all about growth, recognition, and fun!
• Career Growth: Climb the ladder with opportunities for internal progression.
• Great Training: Enjoy full training with ongoing coaching and development.
• Recognition: We celebrate our people with vibrant and rewarding programs.
• Supportive Team: Be part of a fun, friendly, and supportive team.
• Flexible Schedule: Experience a healthy work environment with a flexible schedule.
• Awesome Perks: Get loyalty perks and a Christmas gift that'll make your day!

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization.

If you are an Indigenous candidate and would like support with your application, please contact [e-mail] for assistance.

Join Us!

At TSA Group - Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you!

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [e-mail].