Customer Service Officer

Capital SMART; Melbourne; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Uniforms provided

Staff discounts

Flexible rostering

Training programs

Incentive programs

Job summary

Capital SMART is seeking a Customer Service Officer to join the Airport West team. You will be the first point of contact for customers, providing up-to-date information about repairs and ensuring customers have confidence that their vehicle is in capable hands.

The role is permanent, full-time, Monday to Friday, 8.00am-4.30pm. You will work in a modern, well-equipped workshop with access to national training programs and staff discounts.

Qualifications

• Experience in a customer facing, fast paced environment.
• Ability to provide a caring and professional service during customer interactions.
• Strong time management and organisational skills.

Responsibilities

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interaction
• Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Job description

Capital S.M.A.R.T is still leading the way in small to medium accident repair technology!We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand.We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth!

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Airport West.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.

Permanent position, Monday to Friday. No weekends! 8.00am-4.30pm. Work with an industry leader.

Role responsibilities

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interaction
• Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Does this sound like you?

• Have previous experience in a customer facing, fast paced environment
• Strive to achieve a positive customer experience in every interaction
• Have high attention to detail
• Be organised and has exceptional time management skills
• Build rapport in person as well as over the phone
• Work well in a team

Why make the SMART Move?

• Above-award pay + job security
• Full-time, permanent role – Monday to Friday, no weekend work ever
• Modern, well-equipped workshop with industry-leading repair technology
• Access to national training programs (I-CAR Gold)
• Real career pathways – we promote from within
• Weekly lunches and monthly team celebrations
• Annual cash awards for top performers
• Up to $2,000 referral bonus
• Staff discounts on parts and tools
• Uniforms provided

About SMART & AMA Group

SMART is part of AMA Group – the largest collision repair network across Australia and New Zealand. With AMA Group backing and the title of Best MSO – Body Shop Awards 2024 & 2025, your career is in safe hands. When you join us, you're not just joining a workshop – you're joining a network of opportunity. With national reach and diverse businesses under one roof, you'll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.