Customer Service Lead - Auto Repair (Mon-Fri)

smart Europe GmbH; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Uniforms provided

Training and career development

Staff discounts

Flexible rostering

Incentive programs

Job summary

SMART is part of AMA Group – the largest collision repair network across Australia and New Zealand. A Customer Service Officer is sought to be the first point of contact for customers at Airport West, providing up-to-date repair information and assuring customers their cars are in safe hands.

This permanent role runs Monday to Friday, 8.00am-4.30pm, offering above-award pay, staff benefits, and opportunities for career development within a leading industry group.

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interaction.
• Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Job description

SMART is part of AMA Group – the largest collision repair network across Australia and New Zealand. A Customer Service Officer is sought to be the first point of contact for customers at Airport West, providing up-to-date repair information and assuring customers their cars are in safe hands.

This permanent role runs Monday to Friday, 8.00am-4.30pm, offering above-award pay, staff benefits, and opportunities for career development within a leading industry group.