Customer Service Officer

The Y NSW; Hawkesbury; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Complimentary gym membership

Flexible scheduling

Team-building activities

Job summary

The Y NSW in Hawkesbury is seeking a friendly front desk team member to welcome members and guests, process enrollments, and provide exceptional service in a vibrant fitness community. You will manage front desk operations, resolve member concerns with positivity, and support wellness initiatives while keeping accurate records and helping members discover new ways to reach their goals.

Flexibility to work evenings and weekends is required, with complimentary gym access and a supportive team

Qualifications

• Previous customer service experience, especially in fitness is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced gym environment.
• Detail-oriented with a proactive problem-solving mindset.
• Comfortable using membership management systems.

Responsibilities

• Greet members and guests warmly and professionally.
• Assist with membership inquiries and enrollment.
• Manage front desk operations with efficiency.
• Resolve member concerns with a friendly, solution-focused approach.
• Support fitness programs and wellness initiatives.
• Maintain accurate member records and facility information.
• Promote services and help members set goals.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Multitasking

Team player

Positive attitude

Flexibility to work evenings/weekends

Basic computer skills

Tools

Membership management systems

Job description

Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a dynamic, energetic environment where every day brings new opportunities to make a positive impact?

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:

• Welcoming members and guests with genuine warmth and enthusiasm
• Providing exceptional customer service that exceeds expectations
• Assisting with membership inquiries and enrollment processes
• Managing front desk operations with efficiency and professionalism
• Handling member concerns and resolving issues with a solution-focused approach
• Supporting fitness programs and wellness initiatives
• Maintaining accurate member records and facility information
• Promoting our services and helping members discover new ways to reach their goals

Who You Are

• A genuine passion for fitness and wellness
• Excellent communication and interpersonal skills
• Previous customer service experience (fitness industry experience is a plus!)
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-player mentality
• Flexibility to work various shifts including evenings and weekends
• Basic computer skills and familiarity with membership management systems

What We Offer

• Complimentary gym membership and access to all facilities
• Flexible scheduling to support work-life balance
• Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you! This is more than just a job - it's an opportunity to inspire others, build meaningful relationships, and contribute to a healthier community.