Customer Service Officer

The Y Australia; Windsor; Sur place; AUD 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Complimentary gym membership

Flexible scheduling

Team-building activities

Résumé du poste

The Y Australia in Windsor, NSW is seeking a friendly front desk associate to warmly welcome members and manage enrollment and inquiries. You will streamline front desk operations, resolve member issues, and support fitness programs to help our community achieve wellness goals.

Ideal candidates are passionate about fitness, have strong communication skills, and can multitask in a fast-paced setting. Flexibility for evenings and weekends is desired, with basic computer skills and familiarity with

Qualifications

• Passion for fitness and wellness.
• Excellent communication and interpersonal skills.
• Customer service experience; fitness industry a plus.
• Strong problem-solving and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-player.
• Flexibility to work evenings and weekends.
• Basic computer skills and familiarity with member management systems.

Responsabilités

• Greet members and guests with warmth.
• Deliver exceptional customer service.
• Assist with membership inquiries and enrollment.
• Manage front desk operations efficiently.
• Resolve member concerns with a solution-focused approach.
• Support fitness programs and wellness initiatives.
• Maintain accurate member records and facility information.
• Promote services and help members reach their goals.

Connaissances

Customer service

Communication

Multitasking

Team player

Fitness knowledge

Computer basics

Outils

Membership management systems

Description du poste

Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a dynamic, energetic environment where every day brings new opportunities to make a positive impact?

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:

• Welcoming members and guests with genuine warmth and enthusiasm
• Providing exceptional customer service that exceeds expectations
• Assisting with membership inquiries and enrollment processes
• Managing front desk operations with efficiency and professionalism
• Handling member concerns and resolving issues with a solution-focused approach
• Supporting fitness programs and wellness initiatives
• Maintaining accurate member records and facility information
• Promoting our services and helping members discover new ways to reach their goals

Who You Are

We're seeking someone who embodies our commitment to health, wellness, and outstanding service. The ideal candidate will have:

• A genuine passion for fitness and wellness
• Excellent communication and interpersonal skills
• Previous customer service experience (fitness industry experience is a plus!)
• Strong problem-solving abilities and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and team-player mentality
• Flexibility to work various shifts including evenings and weekends
• Basic computer skills and familiarity with membership management systems

What We Offer

Join our team and enjoy incredible benefits that support your own wellness journey:

• Complimentary gym membership and access to all facilities
• Flexible scheduling to support work-life balance
• Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you! This is more than just a job – it's an opportunity to inspire others, build meaningful relationships, and contribute to a healthier community.

Apply today and start your journey with a team that values your growth, celebrates your success, and believes in the power of wellness to change lives!