Customer Service Officer

Davies Stewart; Adelaide; On-site; AUD 50,000 - 65,000; Full time

Job summary

Davies Stewart, in partnership with Moveability Australia, seeks a Customer Service Officer for the Adelaide team. The role focuses on compassionate client care, admin support, and sales assistance to ensure smooth daily operations and high-quality service.

The successful candidate will have strong communication, organisational skills, and the ability to work with diverse clients and teams. A valid driver’s licence and background checks are required.

Qualifications

• Experience in customer service or administrative support, ideally within health, equipment, or community sector.
• Proficient with Microsoft Office and POS systems (Retail Express is a plus).
• Excellent communication, empathy, and patience with diverse clients.
• Strong organisational skills and ability to prioritise tasks in a dynamic environment.
• Willing to obtain background checks (police clearance, Working with Children/Vulnerable Persons/NDIS clearances). The company can assist.

Responsibilities

• Customer Care & Sales Support: greet visitors, assess needs, provide information and quotes, ensure satisfaction from enquiry to delivery.
• POS & Administration: manage POS system, process invoices, receipts, delivery paperwork, and product schedules.
• Team Coordination: act as central contact, help with meetings, maintain office procedures, provide admin support.
• Compliance & Confidentiality: handle sensitive records, WHS compliance, and adhere to policies.

Skills

Customer service

Administrative support

Microsoft Office

POS systems

Communication skills

Empathy & patience

Organisational skills

Driver's licence

Background checks

Tools

Retail Express

Job description

Are you an empathetic, customer-focused professional looking to make a genuine difference in the community?

Davies Stewart is partnering with Moveability Australia to recruit a dedicated Customer Service Officer for their Adelaide team. This is an exciting permanent employment opportunity for a high-calibre candidate who combines sharp administrative skills with a warm, caring, and professional approach.

Moveability Australia is a trusted Adelaide-based provider specialising in high-quality mobility equipment and daily living aids. Dedicated to enhancing independence and quality of life, they offer expert guidance, compassionate customer service, and tailored solutions for clients, carers, and healthcare professionals across the South Australian community.

The role is to closely support the CEO, Director, and wider team, you will be the welcoming face and efficient engine room of the business. You will ensure the smooth day-to-day running of the office while providing compassionate, high-quality support to clients, carers, and suppliers.

Core responsibilities include:

• Customer Care & Sales Support: Greeting visitors, assessing customer needs, providing expert information and quotes on specialised equipment, and ensuring complete customer satisfaction from enquiry through to delivery.
• Point of Sale (POS) & Administration: Overseeing the POS system (such as Retail Express), processing invoices and receipts, managing delivery paperwork, and keeping product schedules up-to-date.
• Team Coordination: Acting as a central point of contact, assisting with meeting coordination, maintaining office procedures, and providing robust administrative back-up.
• Compliance & Confidentiality: Managing sensitive records with strict confidentiality, ensuring WHS compliance, and adhering to all organisational policies.

What You Bring To be successful in this vital job, you will possess:

• Proven experience in a customer service or administrative support role, ideally within the health, equipment, or community sector.
• Exceptional computer literacy, including Microsoft Office and POS systems (Retail Express experience highly regarded).
• Outstanding communication skills, a high level of patience, and a natural ability to relate to people from diverse backgrounds with empathy and respect.
• Strong organisational skills, attention to detail, and the ability to prioritise tasks in a dynamic environment.
• A current Drivers Licence and the ability to satisfy all required background checks (including a National Police Clearance and Working with Children/Vulnerable Persons/NDIS clearances). The company will assist with obtaining these clearances if needed.

Joining a compassionate team dedicated to making a real difference in South Australia? We want to hear from you.