Customer Service Officer

Nicsons Building Products; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Long-term employment

On-the-job training

Career development opportunities

Job summary

Nicsons Building Products is seeking a motivated Customer Service Officer in Sydney to be the first contact for our customers, handling enquiries, processing orders and supporting sales and operations.

You will coordinate deliveries, liaise with transport providers and maintain accurate customer records while contributing to a friendly, team-oriented, long-term role.

Qualifications

• Previous experience in a customer service, administration or sales support role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and business systems.
• A positive, proactive and team-oriented attitude.
• Experience within construction, manufacturing or building products industries will be highly regarded.
• Basic ability to read and understand construction drawings is an advantage

Responsibilities

• Provide outstanding customer service via phone, email and online enquiries.
• Process customer orders accurately and efficiently.
• Coordinate deliveries and liaise with transport providers.
• Respond to customer enquiries regarding products, pricing and availability.
• Resolve customer issues and complaints in a professional manner.
• Maintain accurate customer records within company systems.
• Work closely with sales, production and logistics teams to ensure customer satisfaction.
• Assist with general administrative duties as required

Skills

Customer service

Administration

Sales support

Microsoft Office

Communication

Tools

Microsoft Office

Job description

We are a leading manufacturer of construction and building products, committed to delivering exceptional service and quality solutions to our customers across Australia. Due to continued growth, we are seeking a motivated and customer-focused Customer Service Officer to join our team.

About Us

We are a leading manufacturer of construction and building products, committed to delivering exceptional service and quality solutions to our customers across Australia. Due to continued growth, we are seeking a motivated and customer-focused Customer Service Officer to join our team.

About the Role

As the first point of contact for our customers, you will play a key role in ensuring a positive customer experience. You will be responsible for managing customer enquiries, processing orders, coordinating deliveries, and supporting our sales and operations teams.

Key Responsibilities

• Provide outstanding customer service via phone, email and online enquiries.
• Process customer orders accurately and efficiently.
• Coordinate deliveries and liaise with transport providers.
• Respond to customer enquiries regarding products, pricing and availability.
• Resolve customer issues and complaints in a professional manner.
• Maintain accurate customer records within company systems.
• Work closely with sales, production and logistics teams to ensure customer satisfaction.
• Assist with general administrative duties as required.

About You

To be successful in this role, you will have:

• Previous experience in a customer service, administration or sales support role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and business systems.
• A positive, proactive and team-oriented attitude.
• Experience within construction, manufacturing or building products industries will be highly regarded.
• Basic ability to read and understand construction drawings is an advantage

What We Offer

• Competitive salary package.
• Supportive team environment.
• Stable, long-term employment opportunity.
• On-the-job training and career development.
• Opportunity to work with a respected and growing Australian business.