Customer Service Officer

Adecco; Dubbo; On-site; AUD 43,000 - 61,000; Part time

Job summary

Adecco in New South Wales (Dubbo) is hiring a casual Customer Service Representative to support order processing and customer relationships. The role runs Monday to Friday, 7:00am to 3:30pm, with a focus on timely responses, accurate order handling and cross-functional collaboration.

Applicants should have customer service or order processing experience, strong communication and meticulous attention to detail. This is a supportive, team-oriented position within an established organisation.

Qualifications

• Previous customer service or order-processing experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Respond to customer enquiries by phone and email
• Process customer orders accurately and within required timeframes
• Provide customers with product and order information
• Coordinate with production, transport, sales and credit teams
• Assist with resolving order, delivery and account-related issues
• Build and maintain positive relationships with customers
• Process customer payments and follow relevant account procedures
• Maintain accurate customer and order information
• Identify sales opportunities through proactive customer service
• Follow workplace safety procedures and contribute to a safe working environment

Skills

Customer service

Order processing

Communication skills

Attention to detail

Time management

Problem solving

MS Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Casual | $37.49 per hour | Monday to Friday

Are you an experienced customer service professional who enjoys solving problems, coordinating orders and building strong customer relationships?

Our client is seeking a proactive and detail-focused Customer Service Representative to join their established team.

About Us

We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed.

In Australia our network of offices across the country allows us to support you no matter where you are.

Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.

Every year in Australia alone, we help thousands of people get into exciting new careers.

At any given time we have over 2,500 temporary employees working for us and each year we place more than 1000 people into full time permanent roles.

Responsibilities

Working Monday to Friday from 7:00am to 3:30pm, you will be a key point of contact for customers and work closely with the sales, production, transport and credit teams to ensure orders and enquiries are handled accurately and efficiently.

Key responsibilities:

• Respond to customer enquiries by phone and email
• Process customer orders accurately and within required timeframes
• Provide customers with product and order information
• Coordinate with production, transport, sales and credit teams
• Assist with resolving order, delivery and account-related issues
• Build and maintain positive relationships with customers
• Process customer payments and follow relevant account procedures
• Maintain accurate customer and order information
• Identify sales opportunities through proactive customer service
• Follow workplace safety procedures and contribute to a safe working environment

Your Profile

To be successful in this role you will have:

• Previous customer service or order-processing experience
• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• Good organisational and time-management skills
• Confidence managing competing priorities in a busy environment
• Strong problem-solving skills and a customer-first approach
• Experience using Microsoft Office and customer management systems
• The ability to work effectively with sales, production, transport and administration teams
• A commitment to workplace health and safety

Experience within manufacturing, building products, transport, logistics or a similar environment would be highly regarded but is not essential.

What's on offer

• Casual hourly rate of $37.49
• Monday to Friday, 7:00am to 3:30pm
• Consistent weekday hours
• Supportive and team-focused working environment
• Opportunity to work with an established organisation
• Varied customer service and order coordination responsibilities