Customer Service Officer

Certis Group; City of Brisbane; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Well-being program

Employee assistance program (EAP)

Career progression opportunities

Job summary

Certis Security Australia is seeking a proactive Customer Service Officer to ensure attendees have a positive experience at events. You will be the primary point of contact for enquiries, help resolve issues on-site, and support event delivery with professional communication.

This role requires clear customer communication, problem-solving on the move, and teamwork to deliver safe and memorable events across locations.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service with a professional and positive attitude.
• Ability to think on your feet and resolve issues effectively.
• Strong attention to detail and organisational skills.
• Ability to work collaboratively within a team environment.
• Physically capable of standing and walking for extended periods.
• Available to work days, weekends, and weeknights.

Responsibilities

• Greet and assist event attendees with a warm and professional demeanour.
• Address and resolve customer enquiries and escape issues promptly and efficiently.
• Support the planning and execution of events, ensuring all customer-related aspects run smoothly.
• Collect and analyse customer feedback to improve future events.
• Maintain accurate documentation of customer interactions and transactions.
• Work closely with event coordinators and team members to deliver outstanding event experiences.
• Contribute to creating a welcoming, professional environment for attendees.

Skills

Strong communication

Interpersonal skills

Customer service

Problem solving

Attention to detail

Organisation

Teamwork

Job description

AtCertis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we deliver exceptional customer experiences through professional, customer-focused people who help create safe, successful and memorable events.

Job Impact

As a Customer Service Officer, your mission is to ensure every attendee leaves with a smile.

You’ll be the go-to person for all things customer-related, from answering enquiries to escalating issues on the spot. Your role is pivotal in making each event a resounding success through stellar communication, quick problem-solving, and seamless teamwork. Join us and be the heartbeat of our events, making every moment count.

About the Role

This is a dynamic, customer-facing role where no two events are the same. You will work closely with event coordinators and team members to support the successful delivery of events while providing exceptional service to attendees.

Your ability to communicate effectively, resolve issues quickly, and create positive customer experiences will be key to ensuring every event runs smoothly and successfully.

Key Responsibilities

Primary duties include but are not limited to:

• Greet and assist event attendees with a warm and professional demeanour.
• Address and resolve customer enquiries and escape issues promptly and efficiently.
• Support the planning and execution of events, ensuring all customer-related aspects run smoothly.
• Collect and analyse customer feedback to improve future events.
• Maintain accurate documentation of customer interactions and transactions.
• Work closely with event coordinators and team members to deliver outstanding event experiences.
• Contribute to creating a welcoming, professional, and enjoyable environment for attendees.

About You

• Strong communication and interpersonal skills.
• Excellent customer service skills with a professional and positive attitude.
• Ability to think on your feet and resolve issues effectively.
• Strong attention to detail and organisational skills.
• Ability to work collaboratively within a team environment.
• Physically capable of standing and walking for extended periods.
• Available to work days, weekends, and weeknights.

Desirable

• Current RSA.
• Current Driver's Licence is beneficial but not essential; however, you must be able to travel to various locations as required.

Benefits & Culture

• Friendly and inclusive work environment.
• Career progression opportunities and emphasis on learning and development.
• Access to a bespoke high-potential development program, including exposure to executive leadership and overseas projects.
• Employee discount program offering savings at over 400 retailers Australia-wide.
• Well-being program providing advice and support for mental, physical, and financial wellbeing.
• Employee Assistance Program (EAP) available to employees and their families.
• Cultural diversity is valued and supported.

Why Join Certis

• Be part of a values-driven organisation focused on delivering exceptional customer experiences.
• Access ongoing training, development opportunities, and career pathways.
• Work alongside experienced professionals in a supportive team environment.
• Enjoy a rewarding role where every event brings new opportunities and challenges.
• Employee benefits including retail discounts, annual awards, employee engagement initiatives, and a Reward & Recognition Framework.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to aSafer, Smarter and Betterworkplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia - Master Licence Details

• Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020
• Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293