Customer Service Officer

Labourpower Recruitment Services Pty Ltd; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Labourpower Recruitment Services Pty Ltd in Rocklea, Brisbane, Australia, is seeking a dynamic Customer Service Officer to join a busy transport customer service team. You will develop effective relationships with the client’s national base and support daily delivery operations.

Focus is on timely responses to enquiries, bookings for staff and drivers, and handling claims related to damages. You’ll work with warehouse staff to resolve issues and keep records up to date, delivering professional

Qualifications

• Experience in Customer Service, Internal Sales and/or Administration.
• Self-starter able to work unsupervised.
• Strong problem solving and solutions focus.
• Attention to detail and efficiency focus.

Responsibilities

• Respond to online and phone enquiries promptly.
• Perform bookings and schedules for staff and drivers.
• Follow up on deliveries and ensure DIFOT.
• Assist customers with claims for damages, breakages and/or incomplete goods.
• Create strong relationships with customers with timely updates.
• Liaise with warehouse and factory on damage claims.
• Document all claims and enquiries in the company database.
• Represent the company in a professional and positive manner at all times.
• Scheduling of deliveries.

Skills

Customer service

Administration

Self-starter

Problem solving

Microsoft Office

Job description

We are seeking a dynamic, self starter to join a busy transport customer service team in Rocklea. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base. As the Customer Service Officer, you will be responsible for the developing effective relationships with the clients national customer base.

Primary Roles and Responsibility

• Responding to online and phone enquiries in a timely and professional manner
• Performing bookings and schedules for staff and delivery drivers
• Following up on deliveries and ensuring DIFOT is adhered to
• Assisting Customers with claims relating to damages, breakages and/or incomplete goods
• Create strong relationships with customers and offering quick and responsive updates
• Liaise with the warehouse and factory staff in regards to damage claims
• Document all claims and enquiries into the company database
• Represent the company in a professional and positive manner at all times
• Scheduling of deliveries

To be successful you will need to demonstrate:

• Experience in Customer Service, Internal Sales and/or Administration
• A self starter who can work unsupervised and independently
• Strong problem solving skills and a solutions focused attitude essential
• Strong computer literacy with experience in Microsoft suite
• Be a positive, solutions focused customer service officer
• High levels of attention to detail and a passion for streamlining and enhancing efficiency’s
• Team first mentality, with a passion for supporting and helping others

Customer Service Officer • Rocklea, Brisbane, Australia