Customer Service & Office Administration Assistant

Peninsula Personnel; Sydney; Sur place; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Peninsula Personnel is seeking a Customer Service & Office Administration Assistant for a health foods business in Sydney. The role combines frontline customer support with essential admin tasks to keep daily operations smooth.

You'll handle inquiries by phone and email, process orders, manage invoices, assist with accounts, and support stock and records. We are looking for at least 3 years' experience, strong communication, and proficiency in MS Office.

Qualifications

• 3+ years in customer service or office administration.
• Proficient in MS Office and basic accounts tasks.
• Strong organizational skills and multitasking ability.

Responsabilités

• Provide excellent customer service by phone, email, and online channels.
• Process orders and create invoices using accounting systems.
• Follow up on overdue payments and manage client communications.
• Coordinate daily delivery schedules and track shipments.
• Handle e-commerce orders, packaging, posting, and follow-up.
• Assist with basic accounts tasks like reconciling invoices.
• Maintain accurate client and supplier records.
• Monitor stock levels and help with inventory updates.
• Support general office administration and record-keeping.

Connaissances

Customer service

MS Office

Administrative tasks

Organizational skills

Phone manner

Outils

Accounting software

Excel

CRM systems

Description du poste

Are you passionate about health and wellness? Do you thrive in a fast-paced office environment where outstanding customer service and efficient administration go hand in hand? We're looking for a Customer Service & Office Administration Assistant to join a supportive team within a dynamic, growing company in the health food industry. Our client is committed to sustainability and innovation, with a strong focus on delivering exceptional customer experiences. As the business continues to expand, this role offers the perfect opportunity to grow your career in an environment that values collaboration, efficiency, and making a real impact.

What You'll Be Doing:

• Providing exceptional customer service over the phone, via email, and through e-commerce platforms.
• Handling customer enquiries, processing orders, and creating invoices using accounting systems.
• Following up on overdue payments and managing client account communications.
• Coordinating daily delivery schedules, preparing picking slips, and tracking shipments.
• Managing e-commerce orders, including packaging, posting, and follow-up support.
• Assisting with basic accounts tasks such as reconciling invoices and processing credit card payments.
• Maintaining accurate client and supplier records, including credit applications.
• Monitoring stock levels and assisting with inventory updates.
• Supporting general office administration, record-keeping, and equipment register maintenance.

What We're Looking For:

• At least 3 years' experience in a customer service or office administration role.
• Strong communication skills with a professional, friendly phone manner.
• Proficiency in MS Office and confidence with administrative and basic accounts tasks.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive, adaptable approach with strong problem-solving abilities.

If you're customer-focused, detail-oriented, and excited about contributing to a business that's making a difference in the health food industry, we'd love to hear from you!