Customer Service Manager

seek.com.au; The Hills Shire Council; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tablet and phone

Job summary

SEEK Australia is seeking a Customer Service Manager to lead client relationships across the Sydney metro area, coordinate with franchisees and cleaners, and ensure service delivery aligns with contract requirements and quality management.

You will manage, train and retain staff, plan and inspect periodical works, and be prepared to work after hours as needed across All Sydney Metro sites. A proactive, self-driven communicator is essential.

Qualifications

• Commercial Cleaning industry experience
• Highly organised
• Excellent verbal and written communication
• Proven history of managing teams and staff

Responsibilities

• Staff management and training
• Planning and inspection of periodical works
• Flexible working hours and prepared to work after hours when required
• All Sydney Metro

Skills

Self-starter

Client relations

Staff management

Independent work

Job description

The Customer Service Manager is responsible for establishing and maintaining a strong relationship and communications system with new and existing customers, franchisees and cleaners. The Customer Service Manager will also ensure that the cleaning services are provided in accordance with the requirements of the Contract and the Quality Management System. You must have a full understanding of all policies, procedures, have a positive can-do attitude, be self-driven and be able to work autonomously.

The successful applicant will be:

• A self-starter with a demonstrated ability to work independently
• A strong history in positive client relations and customer service
• A demonstrated ability to manage, train and retain staff successfully

Your Responsibilities will include

• Staff management and training
• Planning and inspection of periodical works
• Flexible working hours and prepared to work after hours when required
• All Sydney Metro

Essential relevant skills and experience:

• Commercial Cleaning industry experience, cleaning knowledge
• Highly organised
• Excellent verbal and written communication
• Proven history of managing teams and staff

Salary package includes a fully maintained company vehicle, Tablet and phone.