Client Service Manager - Cleaning Operations | Flexible Hours

Dynamic Holdings Limited; Canterbury-Bankstown; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary package

Career development and training

Flexible working arrangements

Wellbeing programs

Health benefits

Job summary

DSS Facilities in Revesby, NSW is seeking a full-time Client Service Manager to lead client relationships and operations at our cleaning services sites. You will oversee rostering, service delivery, and performance reporting, driving growth while maintaining safety and quality standards.

Ideal candidates will have proven experience in client-facing or operations roles within the cleaning services industry, with strong communication, organisational, and leadership skills.

Qualifications

• Proven experience in a client-facing or operations role within the cleaning services industry.

Responsibilities

• Build and maintain strong client relationships, ensuring service excellence and satisfaction.
• Oversee scheduling, rostering, and deployment of cleaning staff to client sites.
• Monitor service delivery, address client concerns, and resolve issues promptly.
• Provide regular performance updates and ensure contract requirements are met.
• Identify opportunities for service expansion and account growth.
• Mentor and guide the operations team to maintain high standards of professionalism and safety.

Skills

Client-facing

Operations management

Leadership

Communication

Problem-solving

WH&S compliance

Job description

DSS Facilities in Revesby, NSW is seeking a full-time Client Service Manager to lead client relationships and operations at our cleaning services sites. You will oversee rostering, service delivery, and performance reporting, driving growth while maintaining safety and quality standards.

Ideal candidates will have proven experience in client-facing or operations roles within the cleaning services industry, with strong communication, organisational, and leadership skills.