Full-Time Client Experience Manager, Cleaning Services

Killara Services; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training

Onboarding program

Career advancement opportunities

Job summary

Killara Services in NSW is seeking a Client Service Manager to guarantee exceptional service and lead a team of cleaning professionals on site. The role focuses on developing strong client relationships, overseeing scheduling and performance, and maintaining high standards of safety and quality.

You will actively address client inquiries, create tailored cleaning plans, and drive continuous improvements. Strong communication, problem-solving, and time-management skills, plus a valid driver’s

Qualifications

• Experience in client service management, preferably in the cleaning industry.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's licence.
• Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their cleaning needs and expectations.
• Oversee a team of cleaning staff, including training, scheduling, and performance management.
• Conduct regular site inspections to ensure the highest quality of cleaning services.
• Respond promptly to client inquiries, requests, and concerns.
• Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures.
• Prepare reports and metrics to track cleaning performance and client satisfaction.
• Continuously seek opportunities for process improvement and efficiency.

Skills

Leadership

Customer service

Problem solving

Time management

Attention to detail

Microsoft Office

Independent worker

Team player

Driver's license

Tools

Microsoft Office

Job description

Killara Services in NSW is seeking a Client Service Manager to guarantee exceptional service and lead a team of cleaning professionals on site. The role focuses on developing strong client relationships, overseeing scheduling and performance, and maintaining high standards of safety and quality.

You will actively address client inquiries, create tailored cleaning plans, and drive continuous improvements. Strong communication, problem-solving, and time-management skills, plus a valid driver’s