Cleaning Services Supervisor

Connect Cleaning Group; Newcastle-Maitland; On-site; AUD 90,000 - 130,000; Full time

Job summary

Connect Cleaning Group seeks an experienced Contract/Operations Manager to oversee financial and operational responsibilities across multiple sites. You will manage budgets, ensure contract compliance, lead recruitment and training, and maintain high client satisfaction while upholding our WHS policies.

The role requires strong cost control, project management, and stakeholder communication skills to drive continuous improvement and value for customers.

Qualifications

• Degree level or formal qualifications in asset or Facility Management is desirable.
• Proven line management experience, leading reporting employees.
• Experience in sales or contract management roles.
• Twelve months experience in Commercial Cleaning.
• Demonstrated cost control and budgeting abilities.

Responsibilities

• Manage contractual compliance and contract retention.
• Ensure labour and expenditure align with fortnightly budgets.
• Conduct quality inspections as per contract frequencies and management system.
• Oversee consumables, resold services and margin against budgets.
• Induct and train new cleaners to site and manage supervision at an effective level.
• Lead recruitment, staff onboarding and pre-employment checks.
• Handle industrial and employee relations issues.
• Conduct regular client meetings and report deviations to the Business Manager.

Skills

Leadership experience

Budgeting

Contract management

Cost control

Customer service

Communication

Education

Degree in facility management

Tools

MS Office

Job description

The purpose of the position is to provide an interface between the client, Connect cleaning management and on-site personnel. The incumbent shall manage the financial and operational responsibilities of the contract through observance of Connect Cleaning Groups Management Systems and compliance to the Company policies and procedures including legal and statutory responsibilities. The position objective is to maximise value on behalf of the customer through association with Connect Cleaning Group, and to ensure a high level of client satisfaction and employee morale.

Key responsibilities

• Manage contractual compliance and contract retention
• Ensure actual labour and variable expenditure contained within fortnightly budgets
• Undertake quality inspections in accordance with frequencies established by the contract and Connect Cleaning Management System
• Manage consumables and services resold sales and margin achievement in accordance with budgets
• Ensure 100% adherence of all employees to sign-on procedures
• Establish core labour and periodic work plans in accordance with budgets and contractual specifications
• Identify performance and productivity opportunities and develop change management plans for continuous improvement
• Manage recruitment of staff including pre-employment checks
• Handle industrial and employee relations issues
• Induct and train new cleaners to site
• Conduct risk identification and completion of assessments in conjunction with the Business Manager
• Establish the companies' WHS policies and procedures at every site
• Develop effective and professional inter-personal relations with clients
• Prepare competitive quotations in accordance with Client Service procedures
• Appoint and directly manage site supervision to an effective level
• Conduct regular face to face meetings with the client representative
• Communicate to the Business Manager any deviation from site contract compliance requirements

About you

• Degree level (desirable) or formal qualifications in asset or Facility Management
• Line management experience including leadership of subordinate reporting employees
• Previous experience in a sales or contract management role
• Twelve months experience in Commercial Cleaning
• Demonstrated abilities in cost control and budgeting
• Several years experience in an operational or account management role
• Several years experience in project management
• Previous experience in employee and industrial relations management
• Customer service focused with commitment to providing exceptional customer service
• Clear and concise communication skills, varying communication style depending upon the audience
• Excellent attention to detail and written skills
• Ability to apply knowledge in a practical, commercial manner
• Willingness to assist and support others and work effectively with team members
• Strong time management and organisational skills
• Professional approach and confident manner
• Ability to work under pressure
• Positive approach to change

About us

Connect Cleaning Group is a commercial cleaning organisation that manages contracts with clients through a structured management system and compliance framework, ensuring long term business relationships with customers.