Customer Service Manager

VDG Services; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

VDG Services in Sydney is seeking a dedicated Customer Service Manager to lead a growing team and drive customer satisfaction across our commercial cleaning and related services. You will develop policies, ensure operational efficiency, and mentor staff to deliver exceptional service.

With 3+ years of experience, you will liaise with clients to exceed KPIs, manage after-sales activities, and maintain high standards of communication.

Qualifications

• Minimum 3 years experience in customer service management.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.

Responsibilities

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI's.

Skills

Customer service leadership

Staff management

Communication

Time management

Organisational skills

Client liaison

Job description

We have an exciting opportunity available for a professional and customer focused Customer Service Manager to join our friendly and rapidly growing commercial cleaning company. The role is a full-time position offering an attractive salary and an excellent workplace culture.

Key responsibilities

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI's.

About you

• Minimum 3 years experience.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.

About us

VDG is a Nationally recognised company with divisions specialising in Integrated Property Services. The areas we specialise in include cleaning services, security services, hospitality services, property maintenance, washroom services, and grounds and garden maintenance. We are highly respected within the industry for delivering high‑quality and innovative services to our clients.