Customer Service Manager

AMC Commercial Cleaning; City of Brisbane; Vor Ort; AUD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Car allowance up to $15,000

Tablet

Phone

Zusammenfassung

AMC Commercial Cleaning in Brisbane is seeking a Customer Service Manager to lead client relations, supervise on-site teams and ensure service quality aligns with contract requirements and the company's Quality Management System.

You will manage staff, plan periodic works, and adapt to after-hours needs across the Brisbane Metro area, drawing on your strong communication skills and proven track record in building lasting client relationships.

Qualifikationen

• Essential relevant skills and experience: Commercial Cleaning industry experience, cleaning knowledge
• Highly organised
• Excellent verbal and written communication
• Proven history of managing teams and staff

Aufgaben

• Staff management and training
• Planning and inspection of periodical works
• Flexible working hours and prepared to work after hours when required
• All Brisbane Metro

Kenntnisse

Commercial Cleaning experience

Strong organisational skills

Excellent verbal & written comms

Team management experience

Jobbeschreibung

The Customer Service Manager is responsible for establishing and maintaining a strong relationship and communications system with new and existing customers, franchisees and cleaners. The Customer Service Manager will also ensure that the cleaning services are provided in accordance with the requirements of the Contract and the Quality Management System. You must have a full understanding of all policies, procedures, have a positive can-do attitude, be self-driven and be able to work autonomously. This role is also responsible for supervising and overseeing work on-site to ensure that all service, quality, productivity, and safety targets are met to company standards and client satisfaction.

The successful applicant will be:

• A self-starter with a demonstrated ability to work independently
• A strong history in positive client relations and customer service
• A demonstrated ability to manage, train and retain staff successfully

Your Responsibilities will include:

• Staff management and training
• Planning and inspection of periodical works
• Flexible working hours and prepared to work after hours when required
• All Brisbane Metro

Essential relevant skills and experience:

• Commercial Cleaning industry experience, cleaning knowledge
• Highly organised
• Excellent verbal and written communication
• Proven history of managing teams and staff

Salary package includes a fully maintained company vehicle, fuel card or car allowance of up to $15,000, Tablet and Phone.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?