Customer Experience & Service Delivery Manager

VDG Services; Sydney; On-site; AUD 80,000 - 120,000; Full time

Job summary

VDG Services in Sydney is seeking a dedicated Customer Service Manager to lead a growing team and drive customer satisfaction across our commercial cleaning and related services. You will develop policies, ensure operational efficiency, and mentor staff to deliver exceptional service.

With 3+ years of experience, you will liaise with clients to exceed KPIs, manage after-sales activities, and maintain high standards of communication.

Qualifications

• Minimum 3 years experience in customer service management.
• Exceptional customer service experience.
• Strong attention to detail and time management / organisation skills.
• Highly developed verbal & written communication skills.
• The ability to manage and communicate to staff and clients.
• Dependable, highly organised and motivated.
• Own car and Drivers Licence.

Responsibilities

• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
• Ensuring operational efficiency within the organisation.
• Providing direction and feedback to team members and assisting with recruitment.
• Managing, motivating and developing staff providing customer service.
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
• Meeting and exceeding client KPI's.

Skills

Customer service leadership

Staff management

Communication

Time management

Organisational skills

Client liaison

Job description

VDG Services in Sydney is seeking a dedicated Customer Service Manager to lead a growing team and drive customer satisfaction across our commercial cleaning and related services. You will develop policies, ensure operational efficiency, and mentor staff to deliver exceptional service.

With 3+ years of experience, you will liaise with clients to exceed KPIs, manage after-sales activities, and maintain high standards of communication.