Customer Service & Internal Sales Mon-Fri, Weekends Free

Flexi Personnel Australia Pty Ltd; Brisbane; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Full-time position

Weekends off

Stable employment

Supportive team

Training provided

Career growth opportunities

Job summary

Flexi Personnel Australia Pty Ltd in Brisbane is seeking a Customer Service / Internal Sales Officer to join a well-established Australian-owned business supplying safety equipment, workwear and PPE. You will be the first point of contact for customers, handling enquiries from start to finish and delivering exceptional service.

The role is full-time, Monday to Friday, 8:00am–4:30pm, and offers a stable, team-based environment with ongoing product and systems training and opportunity for career

Qualifications

• Previous experience in customer service and internal sales.
• Experience in the industrial, construction, manufacturing, trade or safety industries.
• Experience using ERP systems, ideally Oracle and NetSuite.
• Strong Microsoft Office skills.
• Excellent communication and customer service skills.
• Great attention to detail and strong organisational skills.
• The ability to multitask and work efficiently in a busy environment.

Responsibilities

• Answering customer enquiries via phone, email, online and over the counter.
• Processing customer orders accurately using Oracle and NetSuite.
• Preparing quotations and following up sales opportunities.
• Assisting customers with product enquiries across safety equipment, PPE, workwear and footwear.
• Coordinating customer orders through to delivery.
• Liaising with suppliers, warehouse staff and freight companies to ensure orders are delivered on time.
• Handling returns, warranty enquiries and customer issues professionally.
• Building strong relationships with new and existing customers.
• Monitoring stock availability and advising customers of lead times.
• Supporting the external sales team when required.
• Maintaining accurate customer records and documentation.

Skills

Customer service

Internal sales

Strong communication

Attention to detail

Organisational skills

Multitasking

Tools

Oracle

NetSuite

Microsoft Office

Job description

Flexi Personnel Australia Pty Ltd in Brisbane is seeking a Customer Service / Internal Sales Officer to join a well-established Australian-owned business supplying safety equipment, workwear and PPE. You will be the first point of contact for customers, handling enquiries from start to finish and delivering exceptional service.

The role is full-time, Monday to Friday, 8:00am–4:30pm, and offers a stable, team-based environment with ongoing product and systems training and opportunity for career