Customer Service - Fyshwick

DPO; Canberra; Hybrid; AUD 55,000 - 65,000; Full time

Job summary

DPO in Fyshwick, ACT is seeking a Customer Service Officer to provide exceptional service, process orders, and support sales targets. The role emphasizes teamwork, product knowledge, and accurate record-keeping.

Plasterboard/building products knowledge is a plus, with strong communication and organizational skills required. The position is suitable for individuals who value confidentiality, attention to detail, and a proactive, customer-focused approach, working closely with the warehouse and

Qualifications

• Previous experience in a customer service role.
• Desirable but not essential, experience and knowledge of plasterboard and other building products.
• Strong communication skills, both written and verbal.
• Proficiency in using Microsoft Office applications.
• Excellent organizational and time-management skills.
• A proactive and customer-oriented approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and requests.
• Handle customer orders, including processing, tracking, and ensuring on-time delivery.
• Collaborate with the sales team to provide accurate product information and pricing.
• Build and maintain strong customer relationships, ensuring customer satisfaction.
• Resolve customer complaints or issues in a timely and effective manner.
• Keep up-to-date with product knowledge and industry trends.
• Assist in maintaining accurate records of customer interactions and transactions.
• Support inventory management by monitoring stock levels and liaising with the warehouse team.
• Contribute to the achievement of sales targets and revenue goals.

Job description

We have promoted our current Customer Service Officer to a management role and we therefore need a new go getter to be our Customer Service Officer at our Fyshwick store.
We are looking for friendly, approachable individual that prides themselves on providing excellent service and working as a team.

Key Responsibilities

About You

• Provide exceptional customer service by promptly addressing inquiries and requests.
• Handle customer orders, including processing, tracking, and ensuring on-time delivery.
• Collaborate with the sales team to provide accurate product information and pricing.
• Build and maintain strong customer relationships, ensuring customer satisfaction.
• Resolve customer complaints or issues in a timely and effective manner.
• Keep up-to-date with product knowledge and industry trends.
• Assist in maintaining accurate records of customer interactions and transactions.
• Support inventory management by monitoring stock levels and liaising with the warehouse team.
• Contribute to the achievement of sales targets and revenue goals.

Previous experience in a customer service role.

Desirable but not essential, experience and knowledge of plasterboard and other building products.

Strong communication skills, both written and verbal.

Proficiency in using Microsoft Office applications.

Excellent organizational and time-management skills.

A proactive and customer-oriented approach.

High attention to detail and accuracy.

Ability to maintain confidentiality and handle sensitive information.

Customer Service Officer - Fyshwick, ACT

Only those short listed will be contacted.