Customer Service - Office based

Fletchers Supplies; Wangaratta; On-site; AUD 42,000 - 60,000; Part time

Job summary

Fletchers Supplies is seeking a friendly, reliable Customer Service Officer to join our office team in Wangaratta. The role focuses on delivering excellent customer service via phone and email, while supporting day-to-day administrative tasks.

The position is part-time, 33 hours per week, with standard hours 8:00am–3:30pm, Monday to Thursday, and 8:00am–1:00pm on Fridays. Reports to the Sales Manager.

Qualifications

• Positive attitude with a strong customer-focused approach.
• Ability to learn quickly and adapt to new systems and processes.
• Confident with email and office-based software.
• Excellent verbal and written communication skills.
• Australian work rights are required.

Responsibilities

• Answer incoming customer phone calls in a professional and helpful manner.
• Process customer orders accurately using our Inventory Management System.
• Respond promptly to customer emails and enquiries via Outlook.
• Provide product and order information to customers.
• Assist with general administrative tasks including scanning, photocopying, printing, and OH&S administration.
• Maintain office supplies and ensure a tidy and organised office environment.
• Participate in ongoing training and actively seek feedback to improve performance.

Skills

Positive attitude

Excellent communication

Confident computer skills

Learn quickly

Customer service/office experience

Australian work rights

Tools

Outlook

Inventory Management System

Job description

Fletchers Supplies is seeking a friendly, reliable, and organised Customer Service Officer to join our office team. This role focuses on delivering excellent customer service via phone and email in an office environment, while also supporting the day‑to‑day administrative needs of the office.

Fletchers Supplies is a locally owned and operated business supplying a wide range of products to trade and retail customers. We pride ourselves on providing quality products, efficient service, and knowledgeable support to help our customers find the right solutions for their needs. Our team values reliability, teamwork, and strong customer relationships.

This is a part time position offering 33 hours per week. Standard hours are 8:00am to 3:30pm, Monday to Thursday, and 8:00am to 1:00pm on Fridays.

This position reports to the Sales Manager.

Key Responsibilities

• Answer incoming customer phone calls in a professional and helpful manner
• Process customer orders accurately using our Inventory Management System
• Respond promptly to customer emails and enquiries via Outlook
• Provide product and order information to customers
• Assist with general administrative tasks including scanning, photocopying, printing, and OH&S administration
• Maintain office supplies and ensure a tidy and organised office environment
• Participate in ongoing training and actively seek feedback to improve performance

Skills & Experience

• Positive attitude with a strong customer-focused approach
• Ability to learn quickly and adapt to new systems and processes
• Confident computer skills, including email and office-based software
• Excellent verbal and written communication skills
• Previous customer service or office administration experience is highly regarded, but not essential
• Australian work rights are required for this position

This position is available to start from October 26th 2026.