Customer Service & Sales Support Officer

DPO; Canberra; Híbrido; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

DPO in Fyshwick, ACT is seeking a Customer Service Officer to provide exceptional service, process orders, and support sales targets. The role emphasizes teamwork, product knowledge, and accurate record-keeping.

Plasterboard/building products knowledge is a plus, with strong communication and organizational skills required. The position is suitable for individuals who value confidentiality, attention to detail, and a proactive, customer-focused approach, working closely with the warehouse and

Formación

• Previous experience in a customer service role.
• Desirable but not essential, experience and knowledge of plasterboard and other building products.
• Strong communication skills, both written and verbal.
• Proficiency in using Microsoft Office applications.
• Excellent organizational and time-management skills.
• A proactive and customer-oriented approach.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.

Responsabilidades

• Provide exceptional customer service by promptly addressing inquiries and requests.
• Handle customer orders, including processing, tracking, and ensuring on-time delivery.
• Collaborate with the sales team to provide accurate product information and pricing.
• Build and maintain strong customer relationships, ensuring customer satisfaction.
• Resolve customer complaints or issues in a timely and effective manner.
• Keep up-to-date with product knowledge and industry trends.
• Assist in maintaining accurate records of customer interactions and transactions.
• Support inventory management by monitoring stock levels and liaising with the warehouse team.
• Contribute to the achievement of sales targets and revenue goals.

Descripción del empleo

DPO in Fyshwick, ACT is seeking a Customer Service Officer to provide exceptional service, process orders, and support sales targets. The role emphasizes teamwork, product knowledge, and accurate record-keeping.

Plasterboard/building products knowledge is a plus, with strong communication and organizational skills required. The position is suitable for individuals who value confidentiality, attention to detail, and a proactive, customer-focused approach, working closely with the warehouse and