Customer Service Rep

Furnx Commercial Furniture; Sydney; Sur place; AUD 55 000 - 70 000; Plein temps

Résumé du poste

Furnx Commercial Furniture – Eastern Creek NSW is seeking a Customer Service Officer to drive sales and service at the state branch. The role requires regular in-person attendance to greet walk-in customers, support showroom visits, and coordinate with delivery drivers.

You will handle efficient order entry, provide ETAs, maintain product knowledge to Furnx standards, and perform data entry and quoting tasks. This is a hands-on role focused on customer satisfaction at the branch.

Qualifications

• Ability to solve problems and prioritise tasks in a busy branch.
• Strong teamwork skills and collaborative approach.
• Focus on customer-focused service and accuracy in data entry.

Responsabilités

• Efficient order entry and progression of customer orders.
• Accurate provision of ETAs to customers and showroom visitors.
• Maintain product knowledge to Furnx standards.
• Data entry tasks and preparation of customer quotes.
• Act as first point of contact for customers, showroom visitors and delivery drivers on site.
• Coordinate showroom visits and in-person order collection at the branch.
• Awareness of warehouse/logistics knowledge is a bonus.

Connaissances

Customer service

Problem solving

Teamwork

Prioritisation

Attention to detail

Description du poste

Furnx Commercial Furniture – Eastern Creek NSW

Our Customer Service Officer is a role 100% driven by customer requirements. The position is responsible for many aspects of the Sales and Service function at State branch level. The branch office is the customer's first point of contact, and the role requires regular in-person attendance to receive walk-in customers, host showroom visits, and coordinate with delivery drivers attending the site.

Key responsibilities

Efficient order entry, maintenance and progression of all orders as required

Accurate provision of ETAs to customers

Ensuring product and process knowledge is maintained at an acceptable Furnx standard

Data entry tasks as required

Preparation and coordination of customer quotes as required

Acting as the branch's first point of contact for customers, showroom visitors and delivery drivers attending the site in person

Facilitating in-person customer order collection and hosting showroom visits at the branch

WFM experience or knowledge a plus!

Warehouse experience or knowledge of transport / logistics a bonus.

About you

Ability to problem solve

Ability to prioritise activities

Ability to work effectively within a team-based environment