Customer Service & Events Coordinator (12-Month)

Informa Group Plc.; Sydney; On-site; AUD 65,000 - 83,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Broader impact

Career opportunity

Time out

ShareMatch scheme

Wellbeing support

Recognition programs

International collaboration

Job summary

Informa (24 York Street, Sydney) is seeking a Customer Service Executive on a 12-month contract to support conference customers with registration, payments and enquiries. The role requires strong communication, multitasking and teamwork, with in-person work five days a week and a focus on accurate, timely service.

You will liaise with internal teams, manage registrations and ensure adherence to procedures, enjoying benefits and a collaborative, inclusive environment.

Qualifications

• Experience in customer service and administration
• Ability to manage multiple tasks and deadlines
• Excellent interpersonal and communication skills
• Attention to detail and accuracy

Responsibilities

• Work effectively as part of a team to achieve objectives
• Set up event information in the registration database
• Process delegate registrations, payments, and cancellations
• Communicate with clients by phone or email professionally
• Liaise with internal departments to ensure smooth delegate registration
• Ensure tasks meet quality standards and service levels

Skills

Microsoft Office

Outlook

Word

Excel

SAP experience

Tools

SAP

Excel

Outlook

Word

Job description

Informa (24 York Street, Sydney) is seeking a Customer Service Executive on a 12-month contract to support conference customers with registration, payments and enquiries. The role requires strong communication, multitasking and teamwork, with in-person work five days a week and a focus on accurate, timely service.

You will liaise with internal teams, manage registrations and ensure adherence to procedures, enjoying benefits and a collaborative, inclusive environment.