Onsite Event Customer Experience Specialist

Informa Connect - Global Finance; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Freedom & flexibility

Great community

Volunteer days

Résumé du poste

Informa Connect Australia, based at our York Street office in Sydney, currently seeks a Customer Service Representative to support internal and external conference clients. You will manage registrations, payments and communications, ensuring timely, accurate service and a collaborative team approach.

You will work full-time in the office five days a week, handling queries with professionalism and a focus on exceptional customer experience. Training and development opportunities are offered.

Qualifications

• Excellent interpersonal and communication skills - verbal and written.
• Exceptional multi-tasking, prioritisation, time management and organisational skills.
• Strong attention to detail.
• Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel; previous SAP experience (preferable).
• Flexibility and willingness to learn with ability to show initiative.
• Previous administration experience would be an advantage.

Responsabilités

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Adhere to the duties and deadlines set out by procedures
• Set-up of event information in the registration database
• Accurately processing delegate registrations, payments, cancellation and communicate directly with clients by telephone or email, communicating effectively in a professional and timely manner
• Listen and understand client requests, take ownership of queries and proactively follow through to resolution
• Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
• Ensure tasks are completed to the agreed standards of quality and within the agreed service levels – follow procedures and checklists

Connaissances

Interpersonal communication

Multi-tasking

Time management

Attention to detail

MS Office (Outlook, Word, Excel)

SAP experience

Administrative experience

Initiative & flexibility

Customer service

Outils

SAP

MS Office

Description du poste

Informa Connect Australia, based at our York Street office in Sydney, currently seeks a Customer Service Representative to support internal and external conference clients. You will manage registrations, payments and communications, ensuring timely, accurate service and a collaborative team approach.

You will work full-time in the office five days a week, handling queries with professionalism and a focus on exceptional customer experience. Training and development opportunities are offered.