Customer Service Executive

Informa Group; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Freedom & flexibility

Great community

Volunteer days

Career development

Birthday leave

ShareMatch scheme

Wellbeing support

Job summary

Informa Connect is seeking a Customer Service Representative for its Sydney office at 24 York Street. You will deliver exceptional service to our internal and external conference customers, handling registrations, payments, and inquiries with accuracy and professionalism.

The role requires teamwork, strong organisation, and the ability to manage multiple priorities daily. On-site presence and a proactive, customer-focused mindset are essential for success in this busy environment.

Qualifications

• Excellent interpersonal and communication skills.
• Exceptional multi-tasking, prioritisation, time management and organisational skills.
• Computer literacy including MS Office; SAP experience preferred.

Responsibilities

• Work effectively as part of a team to achieve objectives and share knowledge.
• Adhere to procedures and deadlines.
• Set-up event information in the registration database.

Skills

Interpersonal skills

Multitasking

Time management

Organisational skills

Attention to detail

SAP experience

Microsoft Office

Tools

SAP

Outlook

Excel

Word

Job description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney's CBD, employing more than 50 colleagues.

Job Description

This role is based in our 24 York Street office.

The role

We currently have an exciting opportunity for an enthusiastic Customer Service Representative to join our hardworking Customer Service team full-time. Reporting directly to the Customer Service Manager, your primary focus is to provide exceptional customer service to our internal and external conference customers, with an emphasis on timely, accurate and professional delivery. This role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives.

Main Duties & Responsibilities

• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
• Adhere to the duties and deadlines set out by procedures
• Set-up of event information in the registration database
• Accurately processing delegate registrations, payments, cancellation and communicate directly with clients by telephone or email, communicating effectively in a professional and timely manner
• Listen and understand client requests, take ownership of queries and proactively follow through to resolution
• Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
• Ensure tasks are completed to the agreed standards of quality and within the agreed service levels – follow procedures and checklists

Qualifications

• Excellent interpersonal and communication skills - verbal and written
• Exceptional multi-tasking, prioritisation, time management and organisational skills
• Strong attention to detail
• Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel;previous SAP experience (preferable)
• Flexibility and willingness to learn with ability to show initiative
• Previous administration experience would be an advantage

Additional Information

We believe that great things happen when people connect face‑to‑face. That's why we work in‑person with each other, or with customers and partners. This position will be required to work in‑person in the office five days a week.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility:colleagues rate us highly for the flexibility and trust they receive
• Great community:a welcoming culture with in‑person and online social events, our fantasticWalk the World charity day and active diversity and inclusion networks
• Broader impact:take up to four days per year to volunteer, with charity match fundingavailable too
• Career opportunity:the opportunity to develop your career with bespoke training andlearning, mentoring platforms and on‑demand access to thousands of courses on LinkedInLearning. When it’s time for the next step, we encourage and support internal job moves
• Time out:annual leave plus a birthday leave day andthe chance to work from (almost!) anywhere for up to four weeks a year
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here .

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