Customer Service Officer - Ppg

Cement Australia; City Of Kwinana; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Supportive Culture

Full-Time Stability

Be Yourself

Paid Parental Leave

Novated Leasing

Discounted Products

Job summary

Cement Australia is seeking a proactive Customer Service Office to join our Packaged Products team at the Naval Base facility. You’ll be the first point of contact for customers, coordinating orders, deliveries and enquiries to ensure smooth operations.

In this fast-paced role you’ll work with drivers, logistics and operations to resolve issues, update schedules and deliver a seamless customer experience while supporting day-to-day ordering and reporting tasks.

Qualifications

• Previous experience in customer service, order processing, scheduling, logistics administration or a similar role.
• Strong communication skills, with the ability to build positive relationships with customers, drivers and internal teams.
• Confidence managing high volumes of phone and email enquiries while maintaining accuracy and professionalism.
• Excellent organisational skills, attention to detail and the ability to prioritise tasks in a fast-paced environment.
• A proactive, solutions-focused approach with the ability to think on your feet and adapt to changing circumstances.
• Confidence using Microsoft Office applications, particularly Outlook and Excel, with experience using CRM, SAP or logistics systems highly regarded.
• A collaborative mindset and willingness to support the wider team to achieve operational and customer service outcomes.
• Previous experience in transport, logistics, manufacturing or industrial environments will be advantageous.

Responsibilities

• Be the first point of contact for customers, managing inbound phone and email enquiries, processing orders and providing delivery updates.
• Support the scheduling and coordination of customer deliveries, working closely with logistics teams and drivers to ensure efficient and timely service.
• Monitor customer orders and delivery progress, proactively communicating any delays, changes or product availability issues.
• Investigate and resolve customer enquiries, order discrepancies and delivery issues with accuracy and care.
• Liaise with transport, operations, sales and internal stakeholders to coordinate customer requirements and resolve day-to-day operational challenges.
• Maintain accurate customer and order information across internal systems, supporting reporting and general administration requirements.
• Assist with scheduling adjustments and changing operational priorities to minimise disruption and maintain customer service levels.
• Identify opportunities to improve processes, customer outcomes and operational efficiencies.

Skills

Customer service

Order processing

Scheduling

Logistics administration

Excel

Tools

CRM software

SAP

Logistics systems

Job description

Enjoy a fast-paced environment where you can build relationships, solve problems and make a difference?

Cement Australia is on the lookout for a proactive, customer-focused Customer Service Office to join our Packaged Products team at our Naval Base facility.

This is a diverse, fast-paced role combining customer service, order management and delivery scheduling support. You'll be the first point of contact for our customers while working closely with drivers, logistics and operations teams to coordinate deliveries, resolve enquiries and keep everything running smoothly.

Whether you're processing customer orders, managing delivery changes or helping resolve an operational challenge, you'll play an important role in delivering a seamless customer experience and supporting our day-to-day operations.

Roster: This is a rotating shift position. The shifts will rotate on either a weekly or monthly basis - roster 1) 5:30am-2:30pm | roster 2) 7:30am-4:00pm

Your Opportunity

In this role, you will:

• Be the first point of contact for customers, managing inbound phone and email enquiries, processing orders and providing delivery updates.
• Support the scheduling and coordination of customer deliveries, working closely with logistics teams and drivers to ensure efficient and timely service.
• Monitor customer orders and delivery progress, proactively communicating any delays, changes or product availability issues.
• Investigate and resolve customer enquiries, order discrepancies and delivery issues with accuracy and care.
• Liaise with transport, operations, sales and internal stakeholders to coordinate customer requirements and resolve day-to-day operational challenges.
• Maintain accurate customer and order information across internal systems, supporting reporting and general administration requirements.
• Assist with scheduling adjustments and changing operational priorities to minimise disruption and maintain customer service levels.
• Identify opportunities to improve processes, customer outcomes and operational efficiencies.
  

What You’ll Bring

To excel in this role, you'll need:

• Previous experience in customer service, order processing, scheduling, logistics administration or a similar role.
• Strong communication skills, with the ability to build positive relationships with customers, drivers and internal teams.
• Confidence managing high volumes of phone and email enquiries while maintaining accuracy and professionalism.
• Excellent organisational skills, attention to detail and the ability to prioritise tasks in a fast-paced environment.
• A proactive, solutions-focused approach with the ability to think on your feet and adapt to changing circumstances.
• Confidence using Microsoft Office applications, particularly Outlook and Excel, with experience using CRM, SAP or logistics systems highly regarded.
• A collaborative mindset and willingness to support the wider team to achieve operational and customer service outcomes.
• Previous experience in transport, logistics, manufacturing or industrial environments will be advantageous.

Why Join Cement Australia?

• Supportive Culture: Be part of a collaborative, down-to-earth team that values connection, teamwork, and growth.
• Full-Time Stability: Permanent role with on-site parking.
• Be Yourself: Bring your authentic self to a diverse and dedicated workplace where we focus on achieving great results together.
• Paid Parental Leave: Enjoy 12 weeks paid leave for the primary carer and 1-week paid partner leave to support your family and cherish special moments.
• Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
• Discounted Products: Renovating or a DIY enthusiast? Access exclusive discounts on concrete and quarry products to bring your projects to life.

Who We Are

Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs.

But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

• References, a pre-employment medical and background check are part of the recruitment process.
• Cement Australia is an Equal Opportunity Employer.
• We welcome applications from Australian residents with valid working rights.

Ready to Build Your Future?