Customer Service Officer (Permanent Part-time)

City of Darwin; Darwin; On-site; AUD 70,000 - 85,000; Part time

Benefits offered by this job

6 weeks annual leave

15 days personal leave pro-rata

Job summary

City of Darwin is seeking a friendly Customer Service Officer to join our team in a permanent part-time capacity (0.5FTE ~ 18 hours per week) starting early 2027. The role focuses on delivering high-quality service at reception, over the phone, and across electronic channels in a busy local-government setting.

You will handle inquiries, process payments and transactions, triage requests, and direct customers to the appropriate services while contributing to a positive, inclusive customer

Qualifications

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment.
• National Police Records Check
• Driver's licence C Class
• Generous leave - pro rata 6 weeks annual leave and 15 days personal leave.
• Real variety - reception, phones, payments, permits, complaints.
• A supportive team - you'll work with colleagues who genuinely have your back.
• Purpose - every interaction you have makes a real difference to your local community.

Responsibilities

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Triaging incoming requests and supporting service request management.
• Treating every customer as an individual recognising their needs, characteristics and diversity.

Education

Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.

Job description

Customer Service Officer (Permanent Part-time)

• Permanent part-time role (0.5FTE approx. 18 hours per week) commencing early 2027
• $77,294.05 per annum + superannuation pro-rata
• 6 weeks of annual leave, 15 days personal leave pro-rata

City of Darwin is seeking an enthusiastic, people-focused Customer Service Officer to join the team in a permanent, part-time capacity (0.5FTE - approximately 18 hours per week) in early 2027. This is a dynamic, high-energy environment where no two days are the same, one moment you might be processing a payment, the next assisting a new resident to find the right service, and the next resolving an issue before it becomes a bigger one.

About the Opportunity

We are currently seeking a self-motivated and experienced Customer Service Officer, with a passion for providing exceptional customer service both face to face and over the phone within a high-volume fast-paced and multi-functional environment. You'll be part of a great team, managing daily customer engagement through reception services, telephone and electronic enquiries, request triage, service request management, and customer transactions. You will play a key role in ensuring customer enquiries are accurately assessed, prioritised and directed, while delivering timely and professional support across a broad range of Council services.

Key Responsibilities:

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.
• Triaging incoming requests and supporting service request management
• Treating every customer as an individual recognising their needs, characteristics and diversity.

To be considered for the role you must have:

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment
• National Police Records Check
• Drivers licence C Class
• Generous leave - pro rata 6 weeks annual leave and 15 days personal leave, so you can properly switch off.
• Real variety - reception, phones, payments, permits, complaints never a dull moment.
• A supportive team - you'll work with colleagues who genuinely have your back.
• Purpose - every interaction you have makes a real difference to your local community.

For further information regarding this role, please read full position description or contact Amanda Maansson (Supervisor Customer Service) on 08 8980 0*** during business hours.

City of Darwin Talent Acquisition Team can be contacted via:

Applications close at 5pm on Thursday 05 November 2026.

Only shortlisted applicants will be contacted after the closing date.

We are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.