Customer Service Officer

Tableland Fertilizer; Mareeba Shire; Presencial; AUD 50 000 - 60 000; Tempo integral

Resumo da oferta

Tableland Fertilizer in Mareeba, QLD is seeking a Customer Service Officer to join our team. This full-time role is based at our Mareeba location and involves handling customer enquiries, processing orders, providing product information, and coordinating with warehouse/delivery teams.

You will contribute to maintaining our reputation for excellent customer service and accurate records, with occasional Saturday roster work from 8am to 12pm. A valid Australian driver’s licence is advantageous.

Qualificações

• Proven experience in customer service or admin support.
• Excellent verbal and written communication.
• Strong organisational skills and multitasking ability.
• Proficiency with MS Office and data entry.
• Reliable and punctual with a strong work ethic.

Responsabilidades

• Answer customer telephone and email enquiries in a professional and timely manner.
• Process customer orders accurately and efficiently.
• Generate orders for stock as scheduled by the business.
• Provide product information to customers.
• Coordinate with warehouse and delivery teams for timely order fulfilment.
• Handle customer complaints professionally and work towards resolutions.
• Prepare quotes and invoices for customers.
• Assist with administrative tasks including filing and data entry.
• Liaise with management regarding customer feedback and service improvement.

Conhecimentos

Customer service

Administrative support

Multitasking

Data entry

Communication

Driver's licence

Ferramentas

MS Office

CRM software

Descrição da oferta de emprego

Tableland Fertilizer is a leading provider of quality fertilizer products and agricultural solutions to the farming community. With a commitment to supporting local farmers and agricultural businesses, we pride ourselves on delivering excellent customer service and reliable products that help drive agricultural success across the region. Our team is dedicated to building lasting relationships with our customers and contributing to the growth of the agricultural sector.

About the role

We are seeking a Customer Service Officer to join our team at Tableland Fertilizer in Mareeba, QLD. This is a full-time position based at our Mareeba location. As Customer Service Officer, you will be the primary point of contact for our customers, providing responsive support and assistance with enquiries, ordering. This role is essential to maintaining our reputation for excellent customer service and ensuring customer satisfaction with our products and services. This role does include working in a roster system every second Saturday from 8am -12pm.

Key responsibilities

• Answer customer telephone and email enquiries in a professional and timely manner
• Process customer orders accurately and efficiently, ensuring all details are correctly recorded
• Generate orders for stock as scheduled by the business
• Provide product information to customers based on their requirements
• Coordinate with warehouse and delivery teams to ensure timely order fulfilment
• Handle customer complaints and concerns with professionalism, working towards satisfactory resolutions
• Prepare quotes and invoices for customers
• Assist with administrative tasks including filing, data entry, and record keeping
• Liaise with management regarding customer feedback and service improvement opportunities
• Maintain knowledge of company products, services, and pricing to provide accurate customer information

What we're looking for

• Proven experience in a customer service or administrative support role, ideally within a sales, distribution, or agricultural industry environment
• Excellent verbal and written communication skills with the ability to interact professionally with diverse customers
• Strong organisational abilities with the capacity to manage multiple tasks and prioritise effectively
• Proficiency in using computer systems and office software, including email and data entry programmes
• Attention to detail and accuracy, particularly when processing orders and managing customer records
• Friendly, patient demeanour and genuine desire to provide exceptional customer service
• Ability to work independently and as part of a team environment
• Reliability and punctuality with a strong work ethic
• A valid Australian driver's licence would be advantageous

What we offer

Tableland Fertilizer offers a supportive and collaborative workplace where your contributions are valued. We provide competitive remuneration commensurate with experience and offer ongoing opportunities for professional development. Our team-focused culture emphasises work-life balance, and we encourage a healthy approach to employment. We provide a safe working environment and support the wellbeing of all our employees.