Customer Service Officer

City of Darwin; Darwin; On-site; AUD 30,000 - 35,000; Part time

Benefits offered by this job

Generous leave

Job summary

City of Darwin invites applications for a Customer Service Officer in a permanent, part-time capacity (0.5FTE, ~18 hours/week) commencing early 2027. You will handle reception, phone and electronic inquiries, triage service requests and process payments while delivering timely, professional support across Council services.

The role demands a certificate or equivalent in Local Government/Business Admin/Customer Engagement and at least two years in customer service, plus a National Police Check

Qualifications

• Certificate III or equivalent qualification/experience in local government, business admin or customer engagement.
• Minimum two years’ experience in a customer service environment.
• National Police Records Check and valid driver’s licence.

Responsibilities

• Attend to customers promptly and courteously in person, on the phone or online.
• Inform customers about City services and other agencies.
• Process payments, permits and complaints accurately.
• Triaging requests and managing service requests to resolution.

Skills

Customer service

Communication

Reception duties

Education

Certificate III in Local Government / Business Administration / Customer Engagement

Job description

City of Darwin is seeking an enthusiastic, people-focused Customer Service Officer to join the team in a permanent, part-time capacity (0.5FTE - approximately 18 hours per week) in early 2027. This is a dynamic, high-energy environment where no two days are the same, one moment you might be processing a payment, the next assisting a new resident to find the right service, and the next resolving an issue before it becomes a bigger one.

About the Opportunity

We are currently seeking a self-motivated and experienced Customer Service Officer, with a passion for providing exceptional customer service both face to face and over the phone within a high-volume fast-paced and multi-functional environment. You’ll be part of a great team, managing daily customer engagement through reception services, telephone and electronic enquiries, request triage, service request management, and customer transactions. You will play a key role in ensuring customer enquiries are accurately assessed, prioritised and directed, while delivering timely and professional support across a broad range of Council services.

Key Responsibilities

Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.

Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.

Process payments, permits and complaints efficiently and accurately.

Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.

Triaging incoming requests and supporting service request management

Treating every customer as an individual recognising their needs, characteristics and diversity.

To be considered for the role you must have

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years’ experience in a customer service environment
• National Police Records Check
• Drivers licence C Class

Generous leave - pro rata 6 weeks annual leave and 15 days personal leave, so you can properly switch off.

Real variety - reception, phones, payments, permits, complaints never a dull moment.

A supportive team - you'll work with colleagues who genuinely have your back.

Purpose - every interaction you have makes a real difference to your local community.

For further information regarding this role, please read full position description or contact Amanda Maansson (Supervisor Customer Service) on 08 558 during business hours.

Applications close at 5pm on Thursday 05 November 2026.

Only shortlisted applicants will be contacted after the closing date.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.