Client Services Supervisor

Core Talent; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Core Talent is partnering with a market-leading global logistics and freight forwarder in Sydney to recruit a Client Services Supervisor. You will lead a high-performing client services team, drive SLA adherence, onboard new clients, and ensure seamless cross-functional delivery between commercial teams, overseas agents, and VIP customers.

You will oversee key accounts, coach staff, and optimise onboarding processes while collaborating with global offices to sustain growth and deliver excellent

Qualifications

• 2+ years in a supervisory or senior client service role in freight forwarding or international logistics.
• Strong knowledge of international trade, Incoterms, and customs documentation.
• Proven ability to coach teams, troubleshoot operations, and manage client relationships.
• Solid understanding of market rates, profitability drivers, and global shipping networks.
• Excellent client-facing communication and experience with CRM platforms.

Responsibilities

• Lead and coach a team of Client Service Representatives, ensuring SLA/KPI delivery.
• Oversee a portfolio of key client accounts and act as escalation point for complex issues.
• Drive onboarding, update SOPs, and promote adoption of tracking and reporting tools.
• Collaborate with KAMs, Commercial Executives, and overseas offices to support growth.

Skills

Team Leadership

Client Service

CRM Utilisation

Stakeholder Management

SLA/KPIs

Tools

PowerBI

OneTrack

Job description

Role: Client Services Supervisor – International Freight Forwarding
Location: Sydney, NSW
Sector: Freight Forwarding & Supply Chain
Position Type: Full-time, Permanent
Salary: Highly Competitive Base + Performance Bonus + Benefits

About the Client

I am currently partnering with a market-leading global logistics and freight forwarding provider based in Sydney. Recognized for their commitment to technological innovation, service excellence, and long-term customer relationships, they are expanding their team and seeking an operational leader to drive high standards across their commercial client services division.

The Opportunity

As Client Services Supervisor, you will work closely alongside the National Client Services Manager to lead, mentor, and elevate a high-performing client services team. This is a dynamic, high-visibility leadership position designed for a logistics professional who excels at both team coaching and high-touch account management. You will serve as a key operational anchor—driving SLA adherence, streamlining client onboarding, and ensuring seamless cross-functional delivery between commercial teams, overseas agents, and VIP customers.

Key Responsibilities

• Team Leadership & Performance: Coach, mentor, and manage daily workflows for a team of Client Service Representatives; foster professional growth, manage resourcing during peak periods, and ensure team accountability against established SLAs and KPIs.
• Portfolio & Stakeholder Management: Directly oversee a select portfolio of key client accounts, acting as the primary escalation point for complex service queries, rate structures, and operational resolutions.
• Process & System Integration: Champion client onboarding, update Account SOPs, and drive the adoption of modern supply chain tracking and BI reporting tools (e.g., PowerBI, OneTrack).
• Commercial Support: Collaborate with Key Account Managers, Commercial Executives, and overseas origin offices to support organic growth and maintain deep alignment across global supply chains.

What We Are Looking For

• Industry Background: Minimum 2+ years in a supervisory, team lead, or senior client service position within freight forwarding or international logistics.
• Technical Expertise: Robust knowledge of international trade, ocean/air freight schedules, Incoterms, and Australian Customs compliance/documentation requirements.
• Leadership Capabilities: Demonstrated talent for uplift coaching, operational troubleshooting, and high-level team engagement.
• Commercial Acumen: Strong understanding of market rate levels, profitability drivers, and global shipping consortiums.
• Communication: Exceptional client-facing communication skills with solid experience utilizing modern CRM and collaboration platforms.

Why Apply?

• Growth & Progression: Clear pathways into broader management roles within an established, expanding international network.
• Reward: Competitive remuneration package supplemented by an attractive performance bonus scheme.
• Culture: A collaborative, "can-do" workplace culture that actively values continuous improvement and long-term retention.