Customer Service Coordinator - Copy

Beaumont Tiles; Canning; Ibrido; AUD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive bonuses

Exclusive employee discounts

Work from home 1 day per week

Descrizione del lavoro

Beaumont Tiles in WA is seeking a Customer Service Coordinator for our Residential Sales team, based at our state office in Canning Vale. You will be the first contact for clients with queries about products, orders and deliveries and provide support for internal sales representatives.

The ideal candidate has strong organisational skills, exceptional customer service, and proficient Excel use. This role offers a collaborative environment with ongoing training and the option to work from home one

Competenze

• Be a customer service superstar with a focus on client experience.
• High-level organisational skills with ability to manage multiple projects.

Mansioni

• Liaise with Builders via phone and email.
• Support the sales team with admin tasks to meet objectives.
• Maintain accurate client and job records; data entry and database upkeep.
• Manage orders, delivery dates and stock allocations; coordinate with procurement, warehousing and logistics.

Conoscenze

Customer service

Organisational skills

Team collaboration

Interpersonal skills

Verbal communication

Written communication

Problem solving

Excel

Strumenti

MS Office

Descrizione del lavoro

Location: WA STATE OFFICE AND WAREHOUSE CANNING VALE

Job Category: Customer Service

BEAUMONTS – Be part of the team helping customers bring dream spaces to life!

• Join the tile industry leader within the Bunnings/Wesfarmers group
• Collaborative national team - join the experts in delivering exceptional outcomes for our customers!
• Attractive salary + Incentive bonuses +Exclusive employee discounts
• Work from home 1 day per week!

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

Job Description

THE ROLE...

We are looking for a skilled Customer Service Coordinator to join our Residential Sales team. Based in our state office in Canning Vale, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.

Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience. If you have exceptional organisational skills and draw energy from being part of a dynamic team, we would like to meet you.

KEY RESPONSIBILITIES OF THE ROLE...

• Liaising directly with Builders over phone & email
• Supporting the sales force with general administrative duties to help reach the team’s objectives
• Keep accurate client and job records
• Data entry and database maintenance
• Relationship management with both customers and suppliers
• Maintain internal team relationships
• Order management – maintaining accurate delivery dates and stock allocations
• Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
• Problem-solving any on-site issues that may arise andachieving timely resolutions

Desired Skills and Experience

REQUIREMENTS OF THE ROLE...

• Be a customer service superstar!
• Have high-level organisational skills and the ability to manage a number of projects at the same time
• Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
• Be confident, professional and have excellent interpersonal skills
• Have exceptional verbal and written communication skills
• Have strong problem-solving skills and a high level of initiative
• Be highly competent in Excel and other Microsoft suite products
• Previous experience in the building industry/ with building products is highly sought after but not essential

If this sounds like the right opportunity for you and you’re passionate about delivering exceptional customer service, we’d love for you to join the Beaumont Tiles team and help create dream spaces every day.