Retail Sales Consultant

Beaumont Tiles; Norwood; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Staff discounts

Incentives

Career growth opportunities

Training and development

Job summary

Beaumont Tiles Norwood Studio is seeking a friendly Retail Sales Consultant to help customers bring their renovation projects to life in a premium showroom setting.

You’ll advise on tiles, hard flooring and bathroomware, build lasting relationships with homeowners, renovators and trade customers, and contribute to achieving showroom targets through expert product knowledge and a consultative selling approach.

Qualifications

• Experience in retail sales, showroom sales or customer service.
• Ability to build relationships with homeowners, renovators, builders and trade customers.
• Consultative approach to understanding customer needs and recommending solutions.
• Guiding customers through selection of tiles, flooring and interior products.

Responsibilities

• Build relationships and deliver outstanding customer experiences.
• Provide expert advice on tiles, flooring, bathroomware and finishes.
• Guide customers through product selections for renovation and new builds.
• Prepare quotes, process sales orders and handle enquiries.
• Cross-sell and upsell products to maximise sales opportunities.
• Maintain product knowledge and contribute to showroom sales targets.

Skills

Customer service

Sales

Relationship building

Communication skills

Consultative selling

Job description

Help customers bring their dream spaces to life. Join Australia’s leading tile and bathroomware retailer.

• Work with premium products in a stunning design-focused showroom
• Generous salary package, incentives and staff discounts
• Join a supportive team with genuine career growth opportunities

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

Job Description

The Role

As a Retail Sales Consultant at Beaumont Tiles Norwood Studio, you’ll help customers bring their renovation and building projects to life while delivering exceptional service in a premium showroom environment.

Working with homeowners, renovators, builders, interior designers and trade customers, you will:

• Build strong relationships and deliver outstanding customer experiences
• Provide expert advice on tiles, hard flooring, bathroomware and interior finishes
• Guide customers through product selections for renovation and new build projects
• Prepare quotes, process sales orders and manage customer enquiries
• Identify opportunities to cross-sell and upsell products and solutions
• Follow up leads and customer projects to maximise sales opportunities
• Maintain strong product knowledge across our extensive range
• Contribute to achieving individual and showroom sales targets
• Assist with visual merchandising and maintaining showroom presentation standards
• Support local business development activities and community engagement opportunities
• Work collaboratively with your team to deliver exceptional customer outcomes

Reporting to the Store Manager, you will play an important role in achieving sales targets, delivering exceptional customer experiences and contributing to the overall success of the studio.

Desired Skills and Experience

About You

You are a customer-focused sales professional who enjoys building relationships, delivering exceptional service and helping customers bring their renovation and building projects to life.

To be successful in this role, you’ll:

• Have experience in retail sales, showroom sales or customer service
• Enjoy building relationships with homeowners, renovators, builders, designers and trade customers
• Take a consultative approach to understanding customer needs and recommending solutions
• Confidently guide customers through the selection of tiles, hard flooring, bathroomware and interior products
• Prepare quotes, process sales orders and manage customer enquiries with accuracy and attention to detail
• Follow up leads and quotations to maximise sales opportunities
• Thrive in a target-driven environment and enjoy contributing to showroom success
• Deliver exceptional customer experiences at every stage of the sales journey
• Maintain strong product knowledge and stay up to date with industry trends
• Have strong communication, organisational and computer skills
• Take pride in maintaining a professional and inspiring showroom environment
• Bring a positive attitude, strong work ethic and collaborative team approach
• Have experience in tiles, flooring, building products, home improvement or interior design (highly regarded)

If you’re passionate about sales, customer service and helping customers bring their projects to life, we’d love to hear from you.