Customer Service Coordinator

Beaumont Tiles; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration package

Exclusive employee discounts

Work from home 1 day per week

Employee Assistance Program (EAP)

Ongoing training and development

Job summary

Beaumont Tiles in Rochedale seeks a Customer Service Coordinator to join the Residential Sales team. Based at our state office, you will be the contact point for product, order and delivery queries and support internal sales reps.

The ideal candidate is goal-oriented with a passion for exceptional client experiences, strong organisational skills, and thrives in a dynamic team environment.

Qualifications

• Customer service superstar with strong interpersonal skills.
• High-level organisational skills across multiple projects.
• Excellent verbal and written communication abilities.
• Proactive, enthusiastic, collaborative and professional.
• Advanced Excel and Microsoft Office proficiency.

Responsibilities

• Liaise with Builders by phone and email to address queries.
• Support the sales team with admin tasks to reach objectives.
• Maintain accurate client and job records and data entry.
• Manage orders, delivery dates and stock allocations.
• Coordinate with procurement, warehousing, and logistics.
• Resolve on-site issues with timely solutions.

Skills

Excel proficiency

Organisational skills

Communication skills

Problem-solving

Team collaboration

Interpersonal skills

Tools

Microsoft Office

Job description

Location: QLD STATE OFFICE AND WAREHOUSE ROCHEDALE

Job Category: Customer Service

BEAUMONTS – Be part of the team helping customers bring dream spaces to life!

• Join the tile industry leader within the Bunnings/Wesfarmers group
• Collaborative national team - join the experts in delivering exceptional outcomes for our customers!
• Attractive salary + Incentive bonuses +Exclusive employee discounts
• Work from home 1 day per week!

Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. As an innovative market leader, we source the latest trends and products from around the globe to inspire dream spaces for homes and businesses. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. Backed by the Wesfarmers/Bunnings Group, we’re committed to growth, quality, and exceptional customer experiences.

At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.

WHY JOIN US?

• Be part of a company creating dream spaces for customers
• Attractive remuneration package
• Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Exclusive employee discounts
• Join the tile industry leader within the Wesfarmers/Bunnings Group
• Dynamic, supportive, and successful teams

Job Description

THE ROLE...

We are looking for a skilled Customer Service Coordinator to join our Residential Sales team. Based in our state office in Rochedale, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.

Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience. If you have exceptional organisational skills and draw energy from being part of a dynamic team, we would like to meet you.

KEY RESPONSIBILITIES OF THE ROLE...

• Liaising directly with Builders over phone & email
• Supporting the sales force with general administrative duties to help reach the team’s objectives
• Keep accurate client and job records
• Data entry and database maintenance
• Relationship management with both customers and suppliers
• Maintain internal team relationships
• Order management – maintaining accurate delivery dates and stock allocations
• Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
• Problem-solving any on-site issues that may arise andachieving timely resolutions

Desired Skills and Experience

REQUIREMENTS OF THE ROLE...

• Be a customer service superstar!
• Have high-level organisational skills and the ability to manage a number of projects at the same time
• Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
• Be confident, professional and have excellent interpersonal skills
• Have exceptional verbal and written communication skills
• Have strong problem-solving skills and a high level of initiative
• Be highly competent in Excel and other Microsoft suite products
• Previous experience in the building industry/ with building products is highly sought after but not essential

If this sounds like the right opportunity for you and you’re passionate about delivering exceptional customer service, we’d love for you to join the Beaumont Tiles team and help create dream spaces every day.