Customer Service Coordinator – Blacktown

Excel Recruitment; Blacktown; On-site; AUD 65,000 - 78,000; Full time

Job summary

Excel Recruitment in Blacktown seeks an experienced Customer Service Coordinator to join their team on a permanent full-time basis. The role manages customer orders and projects from purchase order to completion, liaising with Production, Sales and Finance for smooth delivery.

The successful candidate will coordinate schedules, enter order data accurately, monitor costs and respond to enquiries via phone, email, and in person, while building strong customer relationships.

Qualifications

• 3+ years’ experience in customer service, project coordination or order management.
• Experience within manufacturing, construction, HVAC or a similar industry.
• Understanding of quoting and cost monitoring.
• Experience using ERP or order management systems.
• Excellent communication and organisational skills.
• Strong attention to detail and ability to manage competing priorities.

Responsibilities

• Coordinate customer orders and projects from purchase order through to completion.
• Coordinating production and delivery schedules.
• Entering and maintaining accurate order information.
• Monitoring project costs and reconciling against quotes and purchase orders.
• Managing variations and additional purchase orders.
• Responding to customer enquiries via phone, email and in person.
• Preparing smaller quotes in line with pricing structures.
• Building strong relationships with customers and internal stakeholders.
• Liaising with Production, Sales and Finance to ensure smooth project delivery.
• Supporting reporting and process improvement initiatives.

Skills

Customer service

Project coordination

Order management

Tools

ERP systems

Job description

Customer Service Coordinator – Blacktown

Customer Service Coordinator – Blacktown

Permanent Full-Time

Our client is seeking an experienced Customer Service Coordinator to join their Blacktown team on a permanent full-time basis.

This is an excellent opportunity for a customer-focused professional with strong coordination and administration skills to join an established business within the manufacturing, construction or HVAC sector.

The Role

The successful candidate will coordinate customer orders and projects from purchase order through to completion, ensuring customers and internal teams are kept informed throughout the process.

Managing projects and orders from purchase order through to completion

Coordinating production and delivery schedules

Entering and maintaining accurate order information

Monitoring project costs and reconciling against quotes and purchase orders

Managing variations and additional purchase orders

Responding to customer enquiries via phone, email and in person

Preparing smaller quotes in line with pricing structures

Building strong relationships with customers and internal stakeholders

Liaising with Production, Sales and Finance to ensure smooth project delivery

Supporting reporting and process improvement initiatives

About You

The ideal candidate will have:

3+ years’ experience in customer service, project coordination or order management

Experience within manufacturing, construction, HVAC or a similar industry

Understanding of quoting and cost monitoring

Experience using ERP or order management systems

Excellent communication and organisational skills

Strong attention to detail and ability to manage competing priorities

A professional, positive and customer-focused approach

Strong relationship-building and problem-solving skills